The company we know and love as Fitbit was established in 2007, and specializes in wearable fitness trackers that are available worldwide. Naturally, you may have questions about how to return your product if there's a problem. The return process is different depending on where you are located, because Fitbit has different return policies for consumers in the United States versus internationally. Please read on to find out more.
According to the company's website, customers outside the U.S. who made their purchases through the official store should review the Fitbit return policy for more details. Exchanges may not be allowed. However, for Fitbit products purchased from third-party retailers, please contact the stores for their return policies.
Customers in the United States can use Fitbit's Return Tool located on the website to begin the return process. International customers would need to reach out to Fitbit Customer Service Support here. Representatives can help you anytime if you call or want to chat.
For U.S. consumers, the company has a return tool, and you will need your order number and billing zip code. If you need to read over the return policies, you'll be able to through the link beneath the information fields. If you have any issues or live outside the U.S and need to return a product, please call Fitbit Customer Service here or the support community.
After thousands of Fitbit customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return a Product to Fitbit? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Fitbit if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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