How Do I Return a Product to Fitbit?

Fitbit has products that blend sleek technology with fitness monitoring benefits. These products are an investment in your health and you want to make sure you have options if you need to return or exchange an item. The company makes this easier by providing links to its returns and warranty policies. Customers in the United States can use the return tool while international customers can reach out to Fitbit's 24-hour customer service for help.

The company we know and love as Fitbit was established in 2007, and specializes in wearable fitness trackers that are available worldwide. Naturally, you may have questions about how to return your product if there's a problem. The return process is different depending on where you are located, because Fitbit has different return policies for consumers in the United States versus internationally. Please read on to find out more.

Important Tips About Fitbit

According to the company's website, customers outside the U.S. who made their purchases through the official store should review the Fitbit return policy for more details. Exchanges may not be allowed. However, for Fitbit products purchased from third-party retailers, please contact the stores for their return policies.

Customers in the United States can use Fitbit's Return Tool located on the website to begin the return process. International customers would need to reach out to Fitbit Customer Service Support here. Representatives can help you anytime if you call or want to chat.

Returning the Fitbit

For U.S. consumers, the company has a return tool, and you will need your order number and billing zip code. If you need to read over the return policies, you'll be able to through the link beneath the information fields. If you have any issues or live outside the U.S and need to return a product, please call Fitbit Customer Service here or the support community.

  1. First, make sure you have your billing zip code and order number. You can visit Fitbit Help located in case you want to review return policies. The direct link for the return tool for U.S. customers is
  2. Follow the prompts as you fill out the return request and you will receive confirmation of your request once it's been submitted successfully.

Why Did GetHuman Write "How Do I Return a Product to Fitbit?"?

After thousands of Fitbit customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return a Product to Fitbit? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Fitbit if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Fitbit Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Fitbit in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return a Product to Fitbit? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 10 months ago
Updated 10 months ago
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How can I return a product to Fitbit
Returning a Fitbit product made easier

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