Fitbit trackers have become common in the fitness world. You can easily use them to track your quality of sleep, the number of calories you take, and even your heart rate. But every once in a while, you may encounter some problems with your device that will make it hard to track your progress. Sometimes the device may stop recording your progress, or sometimes it won't start. One of the easiest ways to get device support as advised by Fitbit is by firstly DIY troubleshooting. Here is a guide on some of the most common problems faced and how to quickly troubleshoot on your own:
My Fitbit Device Won't Sync
All the data collected by your Fitbit device should automatically sync with your dashboard. If this doesn't happen, it means that you may not have followed all the set-up instructions correctly. Before reaching out for any help, make sure that you have first done the following correctly:
I Am Not Receiving Any Notifications from My Android Device
My Fitbit Device Is Not Charging Properly
Fitbit Isn't Updating Properly
Nothing I Do Is Fixing My Problem
If all the above quick fixes don't work, you can now go ahead and get direct support from Fitbit. Here are the different platforms on which you can reach the Customer Care team:
1. Through Live Chat
Follow the following prompts until the Live Chat begins.
2. Through a Telephone Call
You can find the company's phone number here. These services are, however, only available from 4am-9pm PT.
3. Fitbit Community
The Fitbit community is a platform on Fitbit's website where users can post any issues and get any solutions or quick fixes from other users.
4. On the Twitter Page
You can find the company's twitter here.
The quickest response time on Twitter is within 47 hours.
5. Via Email
The company estimates two days as the shortest time to wait for a response.
After thousands of Fitbit customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I get device support from Fitbit? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Fitbit if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Fitbit in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get device support from Fitbit? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.