Fitbit's are great but as with any technology, they can break. Follow this guide to get the device support that you need to get your Fitbit back working as fast as possible.
Fitbit trackers have become common in the fitness world. You can easily use them to track your quality of sleep, the number of calories you take, and even your heart rate. But every once in a while, you may encounter some problems with your device that will make it hard to track your progress. Sometimes the device may stop recording your progress, or sometimes it won't start. One of the easiest ways to get device support as advised by Fitbit is by firstly DIY troubleshooting. Here is a guide on some of the most common problems faced and how to quickly troubleshoot on your own:
My Fitbit Device Won't Sync
All the data collected by your Fitbit device should automatically sync with your dashboard. If this doesn't happen, it means that you may not have followed all the set-up instructions correctly. Before reaching out for any help, make sure that you have first done the following correctly:
I Am Not Receiving Any Notifications from My Android Device
My Fitbit Device Is Not Charging Properly
Fitbit Isn't Updating Properly
Nothing I Do Is Fixing My Problem
If all the above quick fixes don't work, you can now go ahead and get direct support from Fitbit. Here are the different platforms on which you can reach the Customer Care team:
1. Through Live Chat
Follow the following prompts until the Live Chat begins.
2. Through a Telephone Call
You can find the company's phone number here. These services are, however, only available from 4am-9pm PT.
3. Fitbit Community
The Fitbit community is a platform on Fitbit's website where users can post any issues and get any solutions or quick fixes from other users.
4. On the Twitter Page
You can find the company's twitter here.
The quickest response time on Twitter is within 47 hours.
5. Via Email
The company estimates two days as the shortest time to wait for a response.
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