Fitbit: How do I recover my account?

A simple 2 step guide for solving this common Fitbit problem quickly and effectively by GetHuman

1
You will need to use the email associated with your account as your "username" and also the way to recover your password - Click the link here https://www.fitbit.com/login/forgotPassword
2
Check your email for your password reset and then create a new password. After you will be able to access your login again. I hope this helps! If not, let me know!
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Author: The GetHuman Team • January 15th, 2016

About this Step by Step Guide

After thousands of Fitbit customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Fitbit: How do I recover my account?; i HAVE A FITBIT BLAZEand i noticed last night i have all little lines running vertical down the face; MY FITBIT IS FALLING APART. THE RUBBER IS PEALING BACK FROM THE WRISTBAND....MY HUSBAND PURCHASED IT FOR ME IN JUNE; my fit bit is coming apart. The rubber part has been falling off from the band as well as the back of the braclet part.; I put my wrong email address in at the beginning and want to correct it.; I have had my fit bit since March. It know longer works. My app say battery fully charged but nothing is working.... So we put together this guide to try to help. It has 2 step(s) to it. It takes an average of 42 minutes to get through these steps according to other users, including time spent working through each step and contacting Fitbit. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Fitbit Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Fitbit that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I recover my account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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