Fitbit: How do I return a product?

A simple 2 step guide for solving this common Fitbit problem quickly and effectively by GetHuman

If you are unsatisfied with your purchase from for any reason, you have 45 days from the date of purchase to request a full refund.
To qualify for a refund, all the following conditions must be met:
-A Return Merchandise Authorization (RMA) must be requested from our customer service team within 45 days of your purchase date. To request an RMA, call Fitbit here. -Returned product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.The RMA number must be included along with your returned product.
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Author: BenF • April 13th, 2016

About this Step by Step Guide

After thousands of Fitbit customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Fitbit: How do I return a product?; my fit bit is coming apart. The rubber part has been falling off from the band as well as the back of the braclet part.; I put my wrong email address in at the beginning and want to correct it.; I have had my fit bit since March. It know longer works. My app say battery fully charged but nothing is working.; I have had my fitbit HR since January and the band is coming apart by the screen; I have a fitbit charge HR on which I cannot change the time and the device won't syne... So we put together this guide to try to help. It has 2 step(s) to it. It takes an average of 43 minutes to get through these steps according to other users, including time spent working through each step and contacting Fitbit. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Fitbit Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Fitbit that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I return a product? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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