How do I set up my Fitbit Aria scale?

A simple 11 step guide for solving this common Fitbit problem quickly and effectively by GetHuman

Before you get started, be sure you have: Computer or Smartphone, Name, Username, Password
To set up your Aria, open a web browser on your computer, smartphone, or tablet and go to
Click Get started, then click it again when you see the pop-up message.
Sign in to your account.
Enter a name for your Aria the initials you'd like to see on the scale when it recognizes you.
Put the scale into setup mode by removing a battery for 10 seconds and then reinserting it. Click Continue when the scale's display reads "SETUP ACTIVE."
On your computer or phone, switch to the scale's Wi-Fi network (this will appear as the word "Aria" followed by six characters).
Return to your web browser and click "I'm Connected". You should be presented with a list of available wireless networks.
Click on the name of your home wireless network. If you do not see your home wireless network in this list, click "Refresh Networks" to scan again. If you still don't see your network, click "Join Other Network" to enter your network name and password manually.
Enter your network password, taking care to ensure it is entered correctly (this password is case-sensitive).
Click "Submit" after entering your password, and then turn your attention to the scale's display as it attempts to connect to your network.
If you see a check mark, your Aria is connected and you can stand on the scale to begin tracking your weight.
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Author: BenF • May 6th, 2016

About this Step by Step Guide

After thousands of Fitbit customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I set up my Fitbit Aria scale?; My fitbit is not catching all of my steps; My Fitbit is not working properly. It also does not show calls after turning on the call notification.; fitbit button on my HR broken off in half. cvna not charge my fitbit on tell what is happening; I would like a recommendation for a charger that plugs into ***v outlet and is safe for charging...; Hi Fitbit people my name is Nancy Kearns I live in Dekalb Illinois I'm writing to you because I h...... So we put together this guide to try to help. It has 11 step(s) to it. It takes an average of 47 minutes to get through these steps according to other users, including time spent working through each step and contacting Fitbit. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Fitbit Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Fitbit that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I set up my Fitbit Aria scale? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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