How Do I Dispute a Charge on My Florida Power and Light Bill?

If you feel that Florida Power and Light Bill has charged you unfairly, you can dispute a charge and request a refund with these helpful tips.

Nov 18, 2019

Your Florida Power and Light (FPL) bill is determined by your monthly Kilowatt-hour usage as measured by your meter. Your meter may be read automatically or manually depending on whether it is smart or standard. If it is difficult for Florida Power and Light bill to read your meter, they may give you an estimate based on your usage history. You may pay the bill in 21 days.

If you do not, FPL will send you a final notice with at least five more working days to pay.

If you feel that you have been charged unfairly, you can dispute a charge and request a refund.

Paying Your FPL Bill

There are plenty of ways to pay your FPL bill;

1. Online

2. Automatic bill pay

3. Credit/debit card

4. Over the phone

5. Mail

6. An authorized pay agent

7. CheckFree and the local bank

Disputing Your FPL Charge

1. Read your bill again to ensure that you did not misunderstand it

2. Contact FPL and have all the information you need including; your previous bills, and account number. Get all your information ready before contacting the FPL support team.

3. When you are connected to a representative, write down their name, date and time, and any important things that may come up during the conversation.

4. Explain why you would like to dispute the bill and the kind of help you would like. Make sure that your dispute is legitimate. You must have a valid explanation and proof that you were charged wrongly. Remember that your bill won't be considered as in dispute until you report it.

5. If you were given a bill following an estimate rather than an actual meter reading, you may ask them for a reading. FPL may give you an estimated reading if your meter was inaccessible due to landscaping issues or other issues. You can dispute the charge if you feel that it is too high. When disputing the charge, you must note that the bill is still your responsibility. You will make the payment regardless of whether the estimate was right or correct.

6. If you got your bill following a direct reading, you may request a meter accuracy test. FPL will test your meter to make sure that it is working well.

7. Pay the part of your bill that is not in dispute. FPL may cut your electricity even when your charge is in dispute.

8. Be cooperative. You must be willing to give the support team any additional information they need to resolve your dispute

Closing Your FPL Account

If you are unable to get help with your FPL disputes, you may need to close your account. You can stop the service by following these steps;

1. Log into the FPL website

2. Open the dropdown menu

3. Click 'Start/Stop/Transfer service'

4. Click 'Stop Service'

5. Complete the form and click 'continue'

Your service will be disconnected in one business day. If you submit your cancelation request on a weekend, your service will be disconnected on the next business day. You will receive your refund if FPL charged you wrongly.

The best way to contact Florida Power and Light is on the phone. You will be connected with a representative in a few minutes. The representative will help you get the help you need fast. If you are unable to get help when you first call, you may get help from a different representative when you call again. Another way to get help is through the Florida Power and Light help desk. It has plenty of targeted tips and suggestions.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Dispute a Charge on My Florida Power and Light Bill?

Why does GetHuman Write How-to Guides for Florida Power & Light Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Florida Power & Light in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Dispute a Charge on My Florida Power and Light Bill? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Florida Power & Light

Asked 4 years ago
Updated 4 years ago
Viewed 3,627,061 times
Florida Power & Light
Florida Power & Light Account
problem with bill
billing issues
dispute a charge
account issues
Problem With Bill
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!