Step By Step Guides for Solving Issues

Instructions to help with popular customer service issues

Popular How-to Guides

What Are GetHuman How To Guides?

While we haven't spent enough time writing useful manuals on how to solve customer care issues, it is something that we often do for larger companies. A larger company example would be our Delta how to guides page. And also our Virgin Mobile guide page. From those examples, you should be able to get a sense of how we try to figure out which issues are ailing customers the most and then we get expert writers on the case to translate our knowledge of a solution into a guide for you to use for free. All of this is possible of course because millions of customers every month use this information and share it with each other. So thank you again for sharing! And sorry we don't have more free help to offer for your problem that you're facing.

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other customers

did not receive package
I haven't gotten my shoes
I didn’t receive part of my order
I placed an order on May * for four pairs of sneakers when I went to go check the statu...
I never received a confirmation email for two of my orders. However, money has been tak...
I returned a package to you bis ups. It was delivered on April ** but my debit ca...
I returned a package to yall. It was delivered on april **, but I haven't been issue...
Ware nicht erhalten.*Bestellnummer: ***********************Bitte um Stornierung der Bes...
Hab ein zahlungsbest*tigung bekommen aber noch keinen versandbest*tigung.
Ich w*rde gerne wissen wann meine bestellung versendet wird
I delivered a different shoe that i did not order !
I placed an order but haven’t got an email confirmation. I doubled checked to make sure...
The return label printed the wrong address
Ordered *pairs of trainers puma rsx from your sight * pair size *. ***nd pair size * fo...
Produkt zu klein will zur*cksenden
I purchased shoes , and recievwd no conformation, just took me to a survey, and then er...
Made a purchase with my Visa check card , recieved no conformation. It took me to a su...
Don't have my order number
See more issues reported by customers

Does GetHuman write how-to guides because they are a partner of

GetHuman has no affiliation whatsoever with, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it. Reference

Guidance for Other Companies

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!