When you place an order on Forever 21, it is processed immediately. While this is meant to ensure that you receive your order quickly, it also means that you cannot cancel your order.
However, you can wait for the order to be shipped and return it. All your purchases are eligible for exchange or refund within 30 days from the shipment date. You cannot return an order if it is washed, damaged, or worn. The tags must still be intact. If you wish to return jewelry, they must be in their original packaging. Forever 21 does not allow you to return food items, select lingerie, earrings and body piercings, gift cards, and clearance items.
When you return your order to Forever 21, you are eligible for a refund. It should be sent to you in two to three weeks from the shipment date. The credit will appear on your statement after one to two billing cycles. You may have to wait longer for international returns. The average refund time is four to six weeks from the shipment date. Your account will be credited in two to three billing cycles.
Returns by Email
Create a prepaid label on the Returns Site to initiate a return by email. You may also click on the option 'My Orders' in your account. Find the order you would like to return and select it. Click 'View Details' and then 'Return' to complete the process.
You may use your order number to return your order to Forever 21. You will find your order number in your confirmation email. On the Returns page, you need to enter your billing zip code and order number. Follow these steps to complete your return on the site.
1. Click on the item you want to return and choose the reason you wish to return it
2. Choose the method you want to use to return the item
3. Click on the option 'Use a prepaid shipping label'
4. Follow the directions on the prepaid shipping label pop-up
5. When you are sure that your return information is correct, select 'Submit'
6. You will receive an email with your packing slip and prepaid shipping label
7. Print the shipping label, pack your item and packing slip in a box or its original package
8. Ensure that the prepaid shipping label is visible on the package
Returning to Store
If you want to return your item in-store, it has to be branded Forever 21. You must present your confirmation email or packing slip. You should also provide the form of payment you used to make your purchase. You may return your order at any Forever 21 store within the United States. Your refund will be sent to your original method of payment.
Unfortunately, Forever 21 does not allow you to return your international order to a Forever 21 International retail location. You cannot return online purchases to physical stores
If you have trouble returning your order on Forever 21, you may seek help from the support team. The best way to contact Forever 21 is on the phone. When you are connected with a support agent, explain the issues that you are experiencing and the type of help you would like to receive. Be polite and respectful throughout the process.
Another way to seek support from Forever 21 is on their help desk. It has plenty of comprehensive and issue-specific topics that may address your concerns. If you have any problems with Forever 21, you should seek support from the help desk first. Customer care agents on the help may direct you to an alternative mode of communication.
After thousands of Forever21.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel an Order on Forever 21? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Forever21.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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