How Do I Return an Order to Forever21?

Learn how to easily return an item to Forever21

Forever21 is an American online and brick and motor fashion store specializing in apparel for young men and women. The store was launched in 1984 and has over 600 locations. If you have recently purchased an item with Forever21 and want to return it, follow these simple steps:

All items purchased with Forever21, unless marked Final Sale, are valid for exchange, refund, or credit, within 30 days from the ship date. The packing slip that came with your package states the postmark date that is the last day you can return an item via mail or in-store.

Return Item by Mail

  1. Go to

  2. In the top right corner, click on the person icon. Select 'Sign In.'

  3. Log in to your account with your email address and password.

  4. Select 'My Orders' on the left side of the screen.

  5. Click on the previous order where you want to return an item from.

  6. Select the reason you want to return the item.

  7. Select how you would like to return the item. You can choose from 'Bring it to our store' or 'Use a prepaid shipping label.' As you want to return this item by mail, select the prepaid shipping label option.

  8. Follow the prompted instructions on the prepaid shipping label screen.

  9. Review the details of your return and make sure the information is correct before selecting 'Submit.'

  10. Your Prepaid shipping label and Packing Slip will be emailed to you.

  11. Print the Prepaid shipping label. Package up your item along with the packing slip in a box or envelope.

  12. Place the Prepaid shipping label on the package.

  13. Note that the cost of the Prepaid label will be deducted from your refund amount.

  14. When your package is ready to be shipped, drop it off at the appropriate location. For a Smartpost label, drop off at a FedEx or US Postal Service location. For a FedEx Ground label, drop off at a FedEx location only.

  15. You will receive an email when the return has been received and processed. It will take 2-3 weeks from the return ship date for your account to be credited. It can take an additional several weeks for the return to display on your statement.

Call Into Forever21 Customer Support

If you're having difficulties with the online return process, you can call into Forever21's customer support line. You will need to provide your order number and some personal details to confirm your identity. If the customer support agent processes a return label for you, have them stay on the line until you receive the label via email and can confirm it looks correct.

Why Did GetHuman Write "How Do I Return an Order to Forever21?"?

After thousands of customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Order to Forever21? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

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Asked 3 years ago
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