FreedomPop customers have options when it comes to deactivating their FreedomPop phone. Basically, deactivating a phone is simply canceling your subscription. This can be done in a few simple ways. It's up to you, the customer, to determine which method will be best or most convenient for you. Regardless of the option you choose for deactivation, you will need your email, password, and FreedomPop phone number. Also, keep in mind that you will need to transfer or port your number before you cancel or deactivate if you want to continue using it.
Call FreedomPop Customer Service
You can always call FreedomPop customer service. A customer service representative will walk you through the cancelation/deactivation process and answer any questions. If there are things you need to do independently, the representative will provide instruction and direction for those things. Be sure to ask any questions you may have about the deactivation process. It may also be a good idea to inquire about any charges that may be connected to deactivating your account.
Use the FreedomPop Telephone System
If you call FreedomPop after hours, you can still deactivate your account using the phone system. After you call customer service, select option number 1 for self-help. You will then be prompted to enter the phone number of the account you want to address. Then you will have the option to select option three to cancel or deactivate your account. You will be walked through the steps to deactivate your account. Follow all the prompts if you use the telephone service. It's also a good idea to call customer service the following day to ensure you did everything that was needed to successfully deactivate your account. If there is anything you missed, a customer service representative can help you to finish or tie up any loose ends. Listen to any automated messages as you follow the steps in the telephone deactivation process.
You can also deactivate or cancel your service by visiting the FreedomPop website. You don't necessarily need help from a customer service representative to cancel or deactivate your account. You can deactivate on your own. Simply log in and select settings. Then select account status. You will then see the option to cancel your account. Any messages or additional information will be displayed before or after you deactivate your account. You can easily deactivate your account without calling customer service. Follow the deactivation steps online to cancel your account.
After thousands of FreedomPop customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Deactivate My Freedompop Phone? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting FreedomPop if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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