How Do I Recover My Email and Phone Number with My Freedompop Account?

Whether you are returning to Freedompop after being away a while, have found your account is suspended or dormant, or you simply cannot recall your email or phone number, you can contact customer support to get that information. You can make the request via email, online chat or by calling customer service for assistance. You can also reset your password or request a new number through your account portal.

Freedompop, based out of Los Angeles, California, provides "free" IP mobile services and sells tablets, cellphones and broadband devices to use with their wireless services. If you are a Freedompop customer, or you had an account in the past and need to recover your email and phone number, you may be wondering what to do. How do you recover your email and phone number with your Freedompop account? You can get more information about Freedompop by contacting customer support here and below are ways you can recover your Freedompop email and phone number.

When You Can't Access Your Account

You may have tried to log into your Freedompop account only to find it has been suspended, and you need to reset your account to gain access to your phone number and email address. Reasons your account may be suspended include:

  1. You simply need to renew your Free plan.
  2. Auto-renewal was not set up or disabled on your paid plan.
  3. A billing issue prevented your auto-renewal on your paid monthly plan.
  4. You have used all your minutes/data/texts.

You can resolve these issues online and regain access to your phone and email by doing the following:

  1. Open Freedompop in your browser.
  2. Log into your account.
  3. Re-enroll in automatic payments or set up a new payment method.
  4. Purchase additional minutes/texts/data if needed.

Recovering Your Account/Password

If you cannot remember your account login credentials, you can take these steps to reset your account and access your email and phone number:

  1. Open Freedompop's website in your browser.
  2. Click on "LOGIN" at the top of your screen.
  3. Select "Need Help Logging In" below the Username and Password spaces.
  4. Enter your email address.
  5. Confirm you are not a robot.
  6. Click "Submit."

Sign Up Email for Account Recovery

You can also check the email account you used to when you originally set up your Freedompop account for your confirmation emails with your Freedompop information. Note: some servers purge messages on a regular basis, so your older emails may not be available.

Request a New For Phone Number

If you cannot recover your Freedompop phone number, you can request a new one by doing these steps:

  1. In your computer browser, open Freedompop's website.
  2. Click "LOGIN" at the top of your screen.
  3. Enter your email address and password.
  4. Click "LOGIN."
  5. Follow the prompts to request a new phone number.

Additional Ways to Recover Your Freedompop Email and Phone Number

When logging in or resetting your account doesn't work, you can request assistance in recovering your email and phone number by one of the following methods:

  1. You can email Freedompop customer support.
  2. Freedompop has an online chat option you can use to reach out for support.
  3. You can call customer service here for assistance in recovering your email and phone number.

When you have difficulties recovering your Freedompop email address or phone number, or you need to request a new email or phone number, you can contact customer support here.

Why Did GetHuman Write "How Do I Recover My Email and Phone Number with My Freedompop Account?"?

After thousands of FreedomPop customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My Email and Phone Number with My Freedompop Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting FreedomPop if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for FreedomPop Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like FreedomPop in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My Email and Phone Number with My Freedompop Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 7 months ago
Updated 7 months ago
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