Frontier Airlines has been around since 1994 and is still providing low-cost fares through North America. Low-cost is important to many people but no amount of penny-saving can prevent someone from missing a connecting flight. This guide will help you get where you need to go in case you miss your flight and will provide you with some tips to reduce the chance of missing a flight.
What Frontier Will Do For Missed Flights
If the missed flight is due to mechanical issues or the weather, Frontier will notify you of any flight changes by email if you booked through them and they have your email, but if you used a travel agent, then Frontier will notify the travel agent of the changes. It is up to the travel agent to notify you.
For Controllable Situations
Frontier determines controllable situations as those that they could have prevented with better maintenance like aircraft damage or mechanical failures. In this instance, Frontier will also do their best to put you on the next available flight at no additional charge. In case of cancelled flights, Frontier will refund to you, at your request, a full refund of the unused portion of your ticket.
For Uncontrollable Situations
Frontier determines uncontrollable as delays caused by events no one can control, like the weather, aircraft damage caused by bird strikes or issues within Air Traffic Control. They do provide re-accommodation on a new Frontier flight but they don't provide any more compensation outside of that. For cancellations due to uncontrollable events, Frontier will still provide a refund of any unused portion of your ticket upon your request. Frontier AirlinesPlease call if you have any questions.
Possible Preventative Measures
After thousands of Frontier Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If I Missed My Connecting Flight on Frontier Airlines? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Frontier Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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