If your Frontier Airlines flight was cancelled, your whole trip could be thrown into disarray. Read on to learn what you should do if this happens to you.
Frontier Airlines' Cancellation Policy
Frontier distinguishes between controllable and uncontrollable cancellations. A controllable cancellation is a cancellation that occurred because of events under the airline's control. Examples include mechanical issues, delayed flights, and delayed baggage. An uncontrollable cancellation is a cancellation that occurs because of events that are not under the airline's control. Examples include bird strikes, Air Traffic Control, and bad weather. Frontier offers full refunds for any unused portion of your ticket after a controllable cancellation. It does not offer any refunds for uncontrollable cancellations.
If Your Flight Gets Cancelled
Go to a Frontier Airlines desk and speak to the personnel there. They will try to find a way to get you to your destination on the next available Frontier flight. If they are unable to do so, you can request a refund.
How to Request a Refund
Send your written refund request, along with an explanation of the situation, to:
Frontier Airlines, Inc.
Attn: Customer Relations
PO Box 492085
Denver, CO 80249
Frontier will get back to you as soon as possible with an answer.
After thousands of Frontier Airlines customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Frontier Airlines Flight Was Cancelled? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Frontier Airlines if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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