Does Frontier Communications Have the Best Customer Satisfaction for Internet Service?

Frontier Communications provides good internet service plans. However, its customer satisfaction levels are lower than most internet providers. The ratings, scores, and ranks from reputable sources are also very low. The reasons for poor ratings include less internet speed and service disruptions. Customer service, on the other hand, has a reputation for quick responses to solve issues.

Frontier Communications offers various internet service plans. The telecommunications company also provides TV, phone, and a wide range of communication services to homeowners and businesses.

The prices of internet plans are usually affordable compared to similar companies. However, Frontier Communications' customer satisfaction levels are relatively lower than most internet providers.

The ratings are primarily low because of several customer complaints regarding service issues, such as slow download speed and disruption in connections. Meanwhile, the company's customer service has a better reputation with its quick response times.

Customer Satisfaction Scores and Reviews

Read on to know how Frontier Communications fares in different reputable customer satisfaction indicators.

American Customer Satisfaction Index Score

The American Customer Satisfaction Index measures cross-industry customer satisfaction levels. Frontier Communications' score is 57 out of 100.

J.D Power Rank

J.D Power is another popular consumer intelligence source. The company publishes independent study reports on various consumer products.

Frontier Communications does not perform well in these rankings as well. The internet service holds the last rank in three regions out of the primary four. It comes last in the North Central, West, and East regions. The rankings in the South are also among the bottom five.

Better Business Bureau Rating

Better Business Bureau Rating rates companies by tracking the customer complaints lodged against them. Frontier Communications has average ratings of 1.04 out of five stars.

Generally, internet service companies have lower review scores because of numerous customer complaints about their internet speed. However, Frontier Communications' review score is exceptionally low even by these standards.

Reasons for Low Customer Satisfaction Ratings

Customer satisfaction levels are reflective of consumer complaints with the internet connection and usage issues. Not all customers of the internet provider are dissatisfied with the company. Some reviews appreciate the affordable prices and accessible services.

By being aware of the reasons for Frontier Communications' internet service customer ratings, you can decide if the service works for you.

Slow Speed

The majority of customer complaints against the company is slow internet speed. It provides both fiber-optic and DSL (Digital Subscriber Line) connections.

Fiber-optic offers fast speed. However, Frontier Communications' fiber-optic is available in only a few states. Most of the states receive only DSL connections.

If you face a slow internet connection, you may contact customer service. They might be able to help you resolve the issue or suggest an available plan with better speed.

Service Disruptions

Many reports of service disruptions also lower the customer satisfaction levels of the company. According to the internet provider, the transition of infrastructure in several regions caused service disruptions.

It assures customers to address such technical transition issues and avoid them. However, some customer complaints still arise regarding service disruptions. If you face any disruption in your internet connection, call customer service.

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After thousands of Frontier Communications customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Does Frontier Communications Have the Best Customer Satisfaction for Internet Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Frontier Communications if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Frontier Communications Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Frontier Communications in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does Frontier Communications Have the Best Customer Satisfaction for Internet Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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