Frontier Communications Corporation is one of the leading companies that provide communication services for both residential and business customers in the US. The company offers local and long-distance voice services, including affordable telephone wireline services, data, and internet services.
Its internet services comprise of dial-up and high-speed internet. Some of its commercial services include dedicated internet, TDM data transport services, Ethernet, wireless data services, and hard-disk drive backup services.
Frontier also provides switched access services that allow other telecommunication companies to use their equipment to originate and terminate both their local and long-distance data traffic and voice data.
Unfortunately, not all people are satisfied with the company's service. So, what happens if you want to terminate your engagement with Frontier Communications? How do you cancel your service? Will the company charge you for ending your service with them?
Read on to find out everything that you need to know about cancelling Frontier communication service.
Do you wish to cancel your Frontier Communications service? The most important thing that you need to keep in mind is that you cannot cancel your service online or via email. You must contact the Frontier customer care team and request for service cancellation.
During the call, you will speak to a customer service agent who will ask you why you want to cancel your communications service. Make sure that you have a concrete answer as to why you no longer wish to continue using their service.
The agent will also ask you if there anything that they could do to keep you as a customer. At this point, you can narrate your experience with them and see if you can get valuable.
For instance, if you have been experiencing slow connections, tell the agent about it and see if they can offer a solution. Sometimes, you may be persuaded to change your mind, but if you have already decided that it is time to go, nothing will change your mind.
So, will you pay a cancellation fee if you decide to cancel your Frontier Communications services? Unfortunately, yes. The company's cancellation policy states that business communication and internet service is usually offered under different terms than residential internet service.
However, you will be expected to pay a cancellation fee regardless of your package. The company's terms and conditions state that if you terminate your business communications service, you must pay the monthly charges for all of the remaining months on your contract.
For instance, if you had a one year contract running from January to December and you decide to cancel your service in July, you will be forced to pay for the remaining five months on your contract.
However, for Frontier's residential package, the maximum termination fees that you can pay is $400 regardless of how much time is left on your contract. Make sure that you read the fine details of your agreement before you apply for cancellation. This will help you avoid disputes with the company.
The simple answer to this question is no. No company can force you to continue using their services if you are dissatisfied. But, a few people have posted in various online forums stating that Frontier has refused to cancel their service even after they contacted the company.
If you happen to find yourself in such a situation, insist on speaking to the team supervisor or manager. If you do this, you can be sure that your service will be cancelled immediately. Just make sure that you abide by their terms and conditions.
After thousands of Frontier Communications customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Frontier Communications Service? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Frontier Communications if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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