How Do I Cancel My Frontier Communications Service?

Unfortunately, not all people are satisfied with the company's service. So, what happens if you want to terminate your engagement with Frontier Communications? How do you cancel your service? These helpful tips can assist you with this.

Nov 5, 2019

Frontier Communications Corporation is one of the leading companies that provide communication services for both residential and business customers in the US. The company offers local and long-distance voice services, including affordable telephone wireline services, data, and internet services.

Its internet services comprise of dial-up and high-speed internet. Some of its commercial services include dedicated internet, TDM data transport services, Ethernet, wireless data services, and hard-disk drive backup services.

Frontier also provides switched access services that allow other telecommunication companies to use their equipment to originate and terminate both their local and long-distance data traffic and voice data.

Unfortunately, not all people are satisfied with the company's service. So, what happens if you want to terminate your engagement with Frontier Communications? How do you cancel your service? Will the company charge you for ending your service with them?

Read on to find out everything that you need to know about cancelling Frontier communication service.

Canceling Frontier Communications Service

Do you wish to cancel your Frontier Communications service? The most important thing that you need to keep in mind is that you cannot cancel your service online or via email. You must contact the Frontier customer care team and request for service cancellation.

During the call, you will speak to a customer service agent who will ask you why you want to cancel your communications service. Make sure that you have a concrete answer as to why you no longer wish to continue using their service.

The agent will also ask you if there anything that they could do to keep you as a customer. At this point, you can narrate your experience with them and see if you can get valuable.

For instance, if you have been experiencing slow connections, tell the agent about it and see if they can offer a solution. Sometimes, you may be persuaded to change your mind, but if you have already decided that it is time to go, nothing will change your mind.

Does Frontier Charge a Service Cancellation Fee?

So, will you pay a cancellation fee if you decide to cancel your Frontier Communications services? Unfortunately, yes. The company's cancellation policy states that business communication and internet service is usually offered under different terms than residential internet service.

However, you will be expected to pay a cancellation fee regardless of your package. The company's terms and conditions state that if you terminate your business communications service, you must pay the monthly charges for all of the remaining months on your contract.

For instance, if you had a one year contract running from January to December and you decide to cancel your service in July, you will be forced to pay for the remaining five months on your contract.

However, for Frontier's residential package, the maximum termination fees that you can pay is $400 regardless of how much time is left on your contract. Make sure that you read the fine details of your agreement before you apply for cancellation. This will help you avoid disputes with the company.

Can Frontier Refuse to Cancel Your Communication Service?

The simple answer to this question is no. No company can force you to continue using their services if you are dissatisfied. But, a few people have posted in various online forums stating that Frontier has refused to cancel their service even after they contacted the company.

If you happen to find yourself in such a situation, insist on speaking to the team supervisor or manager. If you do this, you can be sure that your service will be cancelled immediately. Just make sure that you abide by their terms and conditions.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Frontier Communications Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Frontier Communications in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Frontier Communications Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Frontier Communications

Asked 4 years ago
Viewed 158,719 times
Frontier Communications
Frontier Communications account
Cancel Plan
Close account
Cancel services
Doscontinue plan
Cancel Plan

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!