If you need to speak with a live rep from Frontier Communication, your best option is to contact them on the phone. There are a few phone numbers, and they are all appropriate for different needs.
The customer service and technical support number is an appropriate choice if you are a TV, residential internet, or home phone customer. The customer service and tech support team can:
1. Troubleshoot your Frontier Secure products
2. Answer questions about your account
3. Check your order status
4. Help you order Frontier equipment
5. Add Frontier services or remove existing services
Frontier Communications has a different phone number for Business customer service. With this option, the customer service team can give you help with the following:
1. Adding or removing Frontier Business services
2. Managing your Frontier Business account
3. Troubleshooting business services
Frontier My Premium Tech Pro is a technical support number. The number is appropriate for My Premium Tech Pro subscribers. The customer service team can help you in:
1. Getting express technical support
2. Getting unlimited security checks and malware removal
3. Unlimited access to the agents
4. Regular optimization and maintenance services
5. Setting up and troubleshooting email
If you don't wish to contact Frontier Communications on the phone, there are other ways to reach them. The representatives are available through other channels including:
Live chat is a great way to contact a Frontier Communications live rep. The chat option is open most of the time, and it is the best alternative to phone support. The live chat option allows you to seek support for any problem that you may experience. The live chat support team can help you:
1. Make changes to your account
2. Order or set up new service
3. Get answers about your Frontier bill
4. Answer technical problems
5. Answer questions regarding your products or services
If you send an email to Frontier Communications, the customer service agents will get back to you with an answer as soon as possible. They send emails on a first-come, first-served basis. This is the best option if you don't need to speak directly with a customer service agent. You can always refer to your chats for future reference.
Your email should include everything that is relevant to your case. If you have any invoices, confirmation numbers, billing statements, serial numbers, or billing statements, attach then to your email. If the support agents ask for any additional details, provide them as soon as possible.
Twitter or Facebook/Messenger
These are excellent support options if you don't mind asking for help in public platforms. In most cases, the support agents will respond fast. They may also suggest that you contact them through email or on the phone.
The Help Desk
The Frontier help desk is the first support option for most Frontier customers. Going through the help pages, you will find issue-specific topics, targeted tips, suggestions, and reminders that may address your needs. The help desk allows you to get answers from both the support agents and other customers.
After thousands of Frontier Communications customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Reach a Live Rep from Frontier Communications? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Frontier Communications if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Frontier Communications in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Reach a Live Rep from Frontier Communications? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.