Is Frontier Communications Internet Service Any Good?

If you are looking for a good internet service provider, Frontier Communications might be one of the options you are looking at. It offers several different service plans and competitive rates. Its fees are rather high, however. The company offers bundling options if you also get TV and phone services from it. Frontier Communications' customer service ratings are consistently very low.

Frontier Communications is a Fortune 500 company that has been in business since 1935. It offers several internet service plans. If you need to find a good internet service provider, you may be considering Frontier Communications. Read on to learn more about the company and if it will be a good fit for you.

Frontier Communications' Plan Options

The cheapest Frontier Communications internet plan is the Basic plan, which offers a DSL connection with unlimited data for $34.99 a month. Speed varies by region. This plan supports a single user who does not engage in gaming or streaming.

The Preferred plan also has a DSL connection and unlimited data. However, it can support 2 to 3 light users and some streaming. It costs $37.99 per month.

The FiberOptic 50 Mbps plan has speeds of 50 Mbps. It costs $49.99 a month. This plan is suitable for large households with heavy streaming use and some gaming.

The FiberOptic 1 Gig plan has a speed of 940 Mbps. It costs $79.99 per month and comes with unlimited data. This plan is suitable for extremely heavy users, serious gamers, large families with a dozen or more devices in use at the same time, home-based businesses, and smart homes.

Frontier Communications' Availability

Frontier Communications provides Internet in 25 states spread across the continental U.S.

Frontier Communications' Fees

Frontier Communications' fees vary by location. They could include an $85 activation fee and a $75 installation fee. There is also a $10-$12 rental fee for the modem and router, although you can purchase your own. You may also be able to use one you already own if it is on Frontier Communications' approved list.

Frontier Communications' Extras

Frontier Communications offers bundling options that can lower the total price you pay if you also purchase TV or phone services from Frontier Communications.

Frontier Communications' Customer Service

The company has very low customer service rating according to reviewers on Trustpilot. Some of these poor ratings are due to customer complaints of not getting the speeds they paid for, and the FTC has filed suit against Frontier Communications for deceptive advertising about its speeds according to Wired.

The Takeaway

Frontier Communications has a good variety of service plans, and no matter what your internet needs are, you can probably find a plan that will suit them. Some of its plans are good for serious gamers. Its rates are competitive with other similar companies, though they do charge a lot in the way of fees. The consistently poor customer service ratings and complaints about slower than advertised speeds could be a real problem, though.

Contacting Frontier Communications

Contact a Frontier Communications customer support representative to ask any questions you may have. You can do so by phone, email, help forum, or chat room.

Why Did GetHuman Write "Is Frontier Communications Internet Service Any Good?"?

After thousands of Frontier Communications customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together Is Frontier Communications Internet Service Any Good? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Frontier Communications if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Frontier Communications Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Frontier Communications in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Is Frontier Communications Internet Service Any Good? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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