What Questions Should I Ask Frontier Communications When Shopping for an Internet Provider?

It is wise to be informed before you buy into any internet plans. Ask the important questions that will improve your convenience and experience. Most importantly, please inquire about the speeds you will be getting, additional fees you will incur, the support team, and the amount of time it takes to resolve your issues. Last but not least, make sure there is a Service Level Agreement in place. Why not switch to Frontier today and experience a reliable and quality service?

Before you settle on an internet service provider, make sure you're getting exactly what you want. Asking the right questions will help you save on installation costs, get better rates and determine whether you'll be charged any additional fees. If you're considering Frontier Communications as an ISP, here are a few questions you should ask:

1. Are Speeds Guaranteed?

Frontier Communications is determined to provide the internet speeds that the company advertises. However, it's important to ask for clarification when shopping. Make sure the speeds advertised are available in your area. The realistic details are often hidden in the fine print, so you would want to read that so as not to get caught off-guard after signing. Frontier Communications makes sure you get exactly what you order. 1000mbps to Frontier means you get exactly 1000mbps.

2. Where Is Your Support Team Based?

The location where the support team is based affects the amount of time it takes to complete your installation and resolve your issues when they arise. Frontier Communications support team locations have you covered in 25 states, including Florida, Connecticut, and California. This means that service is at your doorstep.

Make sure you can also get online support to avoid wasting time on an issue you can resolve yourself. Frontier Communications has amazing online support with specialists ready to help you. All you need to do is get in touch with Frontier Communications on the webpage and get real-time support.

3. Are There Any Other Fees?

There are additional fees you are going to incur depending on the provider. The most common fees are installation and cancellation fees. While some internet service providers take the chance to lock down their customers with a hefty cancellation fee, Frontier Communications strives to make sure you get affordable fees. Frontier Communications charges a 75 dollar fee for installation, which you can choose to avoid by doing the installation yourself.

4. Do You Have A Service Level Agreement?

A service level agreement is a quality commitment that binds the service provider to meet the performance levels expected. The agreement will address issues like downtime and latency. Frontier wants to make sure you feel confident. You will receive reliable and consistent service throughout your subscription. Frontier does have a service level agreement, which you have to sign before finalizing your purchase.

5. What Is Your Mean Time To Repair?

Have you ever wondered how long it will take an internet service provider to restore your connection when there is an outage? You should make sure to ask this before buying any subscription. This period may depend on your location, but the time should not be long enough to cause damage to your work.

6. Are There Any Offers?

It does not hurt to ask whether you can get a special offer from your provider. Most providers have a new customer deal or introductory offers. The starting offers for Frontier Communications are affordable considering the market prices. At only 37.99 dollars, you can get connected. It is good to ask so that you don't miss out on any special offers.

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Why Did GetHuman Write "What Questions Should I Ask Frontier Communications When Shopping for an Internet Provider?"?

After thousands of Frontier Communications customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Questions Should I Ask Frontier Communications When Shopping for an Internet Provider? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Frontier Communications if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Frontier Communications Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Frontier Communications in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Questions Should I Ask Frontier Communications When Shopping for an Internet Provider? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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