Gaiam, Inc.: How do I return or exchange my item?

A simple 4 step guide for solving this common Gaiam, Inc. problem quickly and effectively by GetHuman

Before you get started, be sure you have: Order number, Billing address
1
Hi if your order came damaged or you need to return or exchange it, you will first need to download and fill out this form with your claim. http://www.gaiam.com/on/demandware.static/Sites-gaiam-Site/Sites-gaiam-Library/default/PDF/merch_return_form.pdf
2
Once you have filled out the form you can use the return shipping label that came with your delivery to return the product in the box that came in.
3
If you don't have the shipping label anymore, you can return your item to them with UPS or Fedex by shipping it to: Gaiam Attention: Returns 4638 East Shelby Drive Memphis, TN 38118
4
Just make sure to specify that you would like to reimbursed for shipping costs on your return form. I hope this helps!
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Author: The GetHuman Team • January 15th, 2016

About this Step by Step Guide

After thousands of Gaiam, Inc. customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Gaiam, Inc.: How do I return or exchange my item?; You are not answering your phones and I have a delivery deadline!... So we put together this guide to try to help. It has 4 step(s) to it. It takes an average of 19 minutes to get through these steps according to other users, including time spent working through each step and contacting Gaiam, Inc.. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Gaiam, Inc. Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Gaiam, Inc. that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I return or exchange my item? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Gaiam, Inc.

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