How Do I Cancel My Purchase with Gamestop?

This article talks about cancelling an order that you placed with Gamestop. The company's order cancellation policy is described. The limitations it places on your ability to cancel the order are discussed, including what kinds of orders are ineligible for refunds. Detailed instructions for cancelling the order are also provided.

If you placed an order with Gamestop by mistake, or if your circumstances changed after placing the order, then you may be able to cancel your order. You can cancel your Gamestop order only if your situation is covered by the Gamestop order cancellation policy.

Gamestop's Order Cancellation Policy

You cannot cancel any order for digital content like digital games and other software. If you are trying to cancel the order for a physical product then you must do it within 14 days of placing the order, or before the order is shipped, whichever comes first. If you cancel the order before your card is billed, there will be no need for a refund.

The cost of shipping may be deducted from the amount of your refund, if you cancel the order after your card is billed. It should take no more than two weeks for Gamestop to respond to your request and send you a refund. If your refund is approved, you will get your refund via the same payment method you used to purchase the product. The refund may be delayed if Gamestop has not received the product you ordered.

Cancelling Your Order

  1. Go to Gamestop's website.
  2. Click on the Account button in the upper right corner.
  3. Log into your account. You will be taken to your Dashboard.
  4. Find the order you wish to cancel in the list of your previous orders.
  5. Select that order.
  6. Click on the Cancel Order button. If there is no Cancel Order button it means that the order has already been shipped, and it is too late to cancel it.
  7. Follow any further prompts you are given.

If you need help with the order cancellation process then you can try contacting Gamestop's customer service. They have three phone numbers, two help forums, and a Facebook page.

Why Did GetHuman Write "How Do I Cancel My Purchase with Gamestop?"?

After thousands of GameStop customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Purchase with Gamestop? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting GameStop if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for GameStop Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like GameStop in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Purchase with Gamestop? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 9 months ago
Updated 9 months ago
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