If you placed an order with Gamestop by mistake, or if your circumstances changed after placing the order, then you may be able to cancel your order. You can cancel your Gamestop order only if your situation is covered by the Gamestop order cancellation policy.
Gamestop's Order Cancellation Policy
You cannot cancel any order for digital content like digital games and other software. If you are trying to cancel the order for a physical product then you must do it within 14 days of placing the order, or before the order is shipped, whichever comes first. If you cancel the order before your card is billed, there will be no need for a refund.
The cost of shipping may be deducted from the amount of your refund, if you cancel the order after your card is billed. It should take no more than two weeks for Gamestop to respond to your request and send you a refund. If your refund is approved, you will get your refund via the same payment method you used to purchase the product. The refund may be delayed if Gamestop has not received the product you ordered.
Cancelling Your Order
If you need help with the order cancellation process then you can try contacting Gamestop's customer service. They have three phone numbers, two help forums, and a Facebook page.
After thousands of GameStop customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Purchase with Gamestop? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting GameStop if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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