Gamestop is a video game company based in Texas. They produce and sell video games and software to many countries all over the world.
Most of the video games Gamestop sells are preordered online. However, sometimes you place an order by mistake or you no longer want the item you ordered.
Gamestop Order Cancellation Policy
The good news is that you can easily cancel an order from Gamestop. In fact, you will not be charged until five days before the item is shipped by Gamestop from its warehouses.
Therefore, it is crucial that you read and understand the terms and conditions of placing an order on Gamestop. You should receive a confirmation through email of an order from Gamestop.
The company will try and send the conformation email as soon as possible. However, you may have to wait for a day or two if it is a holiday or on the weekend.
In order to cancel an order, Gamestop needs to have confirmed it. If not, your cancellation request may not be accepted.
You do not have the right to cancel an order for any digital content from Gamestop including digital software and games. Once a code has been generated to allow to generate digital content, there is no reversal.
You should also know that you have a 14-day withdrawal period when you order anything from Gamestop. As long as you notify the store of the cancellation within the recommended period, you should receive a refund with no problem.
The refund will include the cost of shipping the item to you unless you use a carrier of your choice. You should receive your refund within 14 days of making the request.
However, the refund can be delayed if Gamestop have not yet received the product or you provide proof of returning the item. You will receive your refund through the same method of payment used to pay for the product unless the method is no longer available or you agree to use another method.
There are several ways in which you can go about cancelling an order from Gamestop including:
You can easily cancel a Gamestop order online by yourself using the following process:
1. Launch your preferred web browser and open the Gamestop website.
2. You will be prompted to log in to your Gamestop account if you are not logged in already. Input the necessary details and log in to your account.
3. Once you log in, you will be redirected to your account dashboard and a list of your previous orders.
4. Select the specific order you would like to cancel. You will be presented with details about the order including several self serve options.
5. If your order has not yet shipped, you should see the 'Cancel Order' option.
6. Follow the onscreen prompts to finish cancelling your order.
If you have already been charged for the purchase, you should initiate a refund request with Gamestop.
You can also cancel your order by going to the Gamestop help or support desk. You can then use the help desk to request customer service to cancel your order. It will involve filling in a customer feedback form and sending it to the company.
You will then receive a confirmation through email as to whether your order is cancelled or not. You should first read Gamestop's order cancellation policy before using the help desk.
The best method as far as contacting Gamestop customer service is concerned is to call them. They have several phone numbers through which you can contact them and ask them to cancel your order and send you a refund.
You will find their phone numbers here.
After thousands of GameStop customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel an Order from Gamestop? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting GameStop if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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