How Do I Get a Refund from Gamestop for an Online Order?

This article describes how to get a refund from GameStop for new, pre-owned, and download purchases made online. GameStop's refund policy is described for each category of purchased item. Detailed instructions are provided for getting refunds and returns by mail, and for getting refunds and returns done at a local GameStop store.

Customers can purchase downloadable content as well as pre-owned and new items at GameStop's online store. Just as with items purchased in brick and mortar stores, sometimes these purchases do not work out, and you need to get a refund. For the most part, online GameStop purchases can be handled just like in store purchases.

Refund Rules

You can return any new item (except tablets) for a full refund if it is unopened and you return it within 30 days of purchase. You can return a new tablet for a full refund only if the tablet is unopened and you make the return within 14 days of purchase. You can only get a full refund on pre-owned items if you return them within 7 days of purchase. New items, including tablets, that you have opened can be returned for an equivalent product if the return is made within 30 days of purchase. You can return any damaged or defective item for an equivalent product if you make the return within 30 days of purchase. After that period, the manufacturer's warranty applies. You cannot return download purchases for either a refund or an exchange. Any discount you used in your online purchase will come out of your refund, meaning that you will receive only the amount which you actually paid. There are two ways you can make the return of your online purchase: by mail and in person at a local GameStop store.

In Store Return

  1. Go to GameStop's home page.
  2. Click on the Help Center link under the Get Help header at the bottom of the page.
  3. Click the Returns & Exchanges button under the Helpful Topics header.
  4. Click the Find a Nearby Store button under the Returning Products Purchased Online header.
  5. Enter your zip code into the store finder, and find the store nearest you.
  6. Go to the store and return the item in person. You will need your original packing list. You can get the refund at the store. If the refund amount if over $150, the refund will be sent by mail as a check from the corporate office within 14 business days.

Return by Mail

  1. Package up the item and all of the accessories it came with.
  2. Include the original packing list and an explanation of why you are making the return.
  3. Send the package to the address listed on the return shipping label.
  4. You will get your refund by mail as a check from the corporate office within 14 business days.

When you make your return by mail, the handling fees are not refunded. However, if the reason for the return is due to an error by GameStop, you can call their customer service line to apply for a handling credit. You can find the number here.

How Do I Get a Refund from Gamestop for an Online Order?

Why Did GetHuman Write "How Do I Get a Refund from Gamestop for an Online Order?"?

After thousands of GameStop customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Gamestop for an Online Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting GameStop if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for GameStop Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like GameStop in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Gamestop for an Online Order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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