Customers can purchase downloadable content as well as pre-owned and new items at GameStop's online store. Just as with items purchased in brick and mortar stores, sometimes these purchases do not work out, and you need to get a refund. For the most part, online GameStop purchases can be handled just like in store purchases.
You can return any new item (except tablets) for a full refund if it is unopened and you return it within 30 days of purchase. You can return a new tablet for a full refund only if the tablet is unopened and you make the return within 14 days of purchase. You can only get a full refund on pre-owned items if you return them within 7 days of purchase. New items, including tablets, that you have opened can be returned for an equivalent product if the return is made within 30 days of purchase. You can return any damaged or defective item for an equivalent product if you make the return within 30 days of purchase. After that period, the manufacturer's warranty applies. You cannot return download purchases for either a refund or an exchange. Any discount you used in your online purchase will come out of your refund, meaning that you will receive only the amount which you actually paid. There are two ways you can make the return of your online purchase: by mail and in person at a local GameStop store.
In Store Return
Return by Mail
When you make your return by mail, the handling fees are not refunded. However, if the reason for the return is due to an error by GameStop, you can call their customer service line to apply for a handling credit. You can find the number here.
After thousands of GameStop customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Gamestop for an Online Order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting GameStop if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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