Gamestop is a household name in the gaming community. Gamers can purchase consoles, accessories, games and other products at Gamestop stores. In addition to selling various gaming products, Gamestop also allows gamers to trade their old game discs and buy pre-owned titles that are still in good condition. The good news is you can return items that you don't want. The bad news is that there are some conditions that you need to be aware of before making a return.
The Gamestop return policy is relatively straightforward. For most items, you have 30 days to make a return or exchange. You will need your receipt or order number to make a return or exchange in-store. If you are making a purchase online, contact customer service within 30 days of your purchase date, and they will help you process a return or exchange.
There are some exceptions to the 30 days.
In general, you will need to have the original packaging and all accessories that came with the item to make a return or exchange. If you do not have the original packaging, Gamestop may refuse the return or give you a partial refund. If you are returning or exchanging a pre-owned item, it must be in the same condition that you received it. If you have opened a new item, Gamestop may refuse the return or give you a partial refund.
Gamestop also offers a trade-in program for pre-owned items. This means that you can bring in your old games, discs and consoles and receive store credit that you can use towards the purchase of other items.
The Gamestop return policy for pre-owned items differs from that for new items. For starters, you have 14 days to make a return or exchange. This is much shorter than the 30-day window for new items. Additionally, you will need your receipt or order number to process a return or exchange.
Pre-owned items must also be in the same condition that you received them. If you have opened the item, Gamestop may refuse the return or give you a partial refund.
If you need to return an item that you purchased at Gamestop, there are a few steps that you can follow. First, make sure that you have your receipt or order number available. This will be needed when making a return or exchange in-store.
Bring your item to the customer service desk at any Gamestop location to make a return or exchange in-store. You may need your receipt or order number to process the return, so be sure to have this on hand.
If you are returning an online purchase, contact Gamestop customer service either by phone or email, and they will help you with a return or exchange. Bear in mind that some items may not be refundable, such as digital codes and downloadable content.
After thousands of GameStop customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Is the Gamestop Return Policy? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting GameStop if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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