What Should I Do If I'm Overcharged by Gamestop?

If you, unfortunately, do encounter an incident of overcharging by GameStop, there are steps and measures in place to rectify this by following these helpful tips.

GameStop is an American video game, consumer electronics and gaming merchandise retailer headquartered in Grapevine Texas. It has retail outlets in Canada, Australia, New Zealand, and Europe. GameStop owns and controls gaming brands Micromania, ThinkGeek, and EB Games.

While incidences of an overcharge on your GameStop account are rare, they occur much often than one would think, for a variety of reasons. The pre-order option on your GameStop app may be selected with autopay and delivery set as default. If this is the case, you can choose the confirmation prompt as an added layer of security.

If you, unfortunately, do encounter an incident of overcharging by GameStop, there are steps and measures in place to rectify this.

It is recommended that you contact the GameStop customer relations department immediately you find an anomaly in your billing. This can be easily done by following the link to their phone number on GetHuman.

  1. Kindly have your purchase receipt for the disputed billing charge whether in e-receipt form or paper as the receipt number will be required to verify the purchase in question.
  2. Contact the outlet where the overcharge was experienced and inform the manager of the discrepancy in your billing so appropriate action can be taken
  3. Any credit card(s) that were used in the overcharged purchase will also be required by the GameStop customer relations representatives to facilitate any reversals.

GameStop advice to its customers is that they should immediately get in touch with their financial service provider the moment a fraudulent charge appears on their bill.

An official police report may be required by your financial services provider and GameStop, due to the nature and seriousness of financial crimes.

Alternative avenues of communicating with you may be required, such as an alternative phone number, your email or shipping address to better attend to your grievance.

If a return of goods is necessary, GameStop will not be liable for the shipping costs involved. Proof of successful delivery back to GameStop will be required. Only items purchased directly from GameStop outlets will be accepted for return.

In case of the need for further clarification, inquiries or suggestions, the GameStop customer relations department can be reached via the following ways:


The customer relations department at GameStop maintains a phone service to handle all its customers' queries.

This is handled by customer service personnel and customers presenting grievances are requested to use courteous language and be respectful to the personnel.

This can be retrieved from GetHuman.

Help Desk

GameStop customer relations department maintains a virtual help desk whereby its customers can present the challenges experienced during their time shopping at GameStop.

A link to the help desk is available at GetHuman.

Email support

An email gives you the chance to elaborate in detail about the nature of your grievance. It is, however, used to communicate complicated issues that may not need urgent attention paid to them. As such, a response to your query may not be as immediate as so wished.

The GameStop email address can easily be pulled from the GameStop website.

Social Media

GameStop recognizes the importance of tapping into the vast social media traffic generated. As such, it has made it easier to interact with its customer relations department by maintaining an active Facebook page where queries can be posted.

However, the number of queries and grievances raised via this platform is vast and varied. As a result, it may take a while for the customer care representatives to get back to you.

A well-crafted direct message may get more attention than a general post.

To reach out to GameStop's social media handles, you can get them at GetHuman.

What Should I Do If I'm Overcharged by Gamestop?

Why Did GetHuman Write "What Should I Do If I'm Overcharged by Gamestop?"?

After thousands of GameStop customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Should I Do If I'm Overcharged by Gamestop? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting GameStop if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for GameStop Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like GameStop in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Should I Do If I'm Overcharged by Gamestop? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 years ago
Updated 3 years ago
Viewed 2,593,588 times
Overcharge/strange charge
Gamestop account
Customer Support
Overcharge/strange charge
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