How Do I Complain to Gap About a Late Delivery?

When you order from Gap, you want your package delivered on time. When delivery is late, you can file a complaint by calling Gap customer service or using the online chatbot. Customer support can provide information on the delay (cause, estimated delivery time, other issues) and help resolve the issue.

One of the conveniences of online shopping is having items delivered to your home or to loved ones as gifts. When you place an order, you want it to arrive on time, and it is frustrating when a delivery is late. How do you complain to Gap about a late delivery? You can learn more about Gap online ordering and shipping by contacting customer support here, and below are things you can do when a delivery is late.

Tracking an Order

You can track your order from Gap to see where it is in the process. This helps you gauge if the order will arrive on time or if there is a delay. To track your order, follow these steps:

  1. Open Gap's website on your computer.
  2. Scroll to the bottom of the page and click "Track Your Order" under "Customer Support."
  3. Select "Look Up an Order."
  4. Enter your order number and email address.
  5. Click "Look Up an Order" a second time to display status.

Filing Your Complaint

Once you have determined the status of your order, you can proceed with filing your complaint about the late delivery. You can call customer support here or utilize the online chatbot to file your complaint. Calls and chatbot correspondence can be made between 7 a.m. and 1 a.m. EST daily.

Using the Chatbot

Using the online chatbot is the quickest method to making your complaint. To use the chatbot, follow these steps:

  1. Open Gap's website on your computer.
  2. Click the chatbot icon at the bottom right-hand corner of your screen.
  3. Enter the following information on the screen:
    • First name
    • Last name
    • Email address
    • Select "Order Status and Tracking" under "How can we help?"
    • In the box under "Additional Comments" add details about the missing or late delivery.
  4. Click "Chat Now."
  5. A customer service representative will work to resolve the issue.

A late delivery can be a huge source of frustration, especially if the package was a gift for someone. When your Gap delivery doesn't arrive on time, you can make a complaint via phone or online chat. For more information or assistance, contact customer support here.

Why Did GetHuman Write "How Do I Complain to Gap About a Late Delivery?"?

After thousands of Gap customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Complain to Gap About a Late Delivery? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Gap if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Gap Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Gap in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Complain to Gap About a Late Delivery? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked 3 months ago
Updated 3 months ago
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