What Should I Do When Gap Delivery by Usps Is Missing?

After placing your Gap order, you can track the status to see where your package is during the shipping phase. If your package is not delivered on schedule, you can report it to Gap or to the USPS to resolve the issue. If you have been victimized by porch pirates, you can report the matter to local law enforcement.

Online shopping is convenient, but there can be stresses involved, especially when packages don't arrive on time or at all. What should you do when your Gap delivery via USPS is missing? How do you report it, and where do you make your report? The location of your package in the shipping process determines who you report the missing package to. You can learn more about Gap online shopping by contacting customer support here, and below are steps you can take when your delivery is missing.

Checking Order Status

You can check the status of your order online without logging into an account. To check order status, follow these steps:

  1. Open Gap's website in your browser.
  2. Scroll to the bottom of the page and click "Track Your Order."
  3. Click "Look Up an Order."
  4. Enter your email address and order number.
  5. Click "Look Up an Order" again.
  6. The status will display with tracking number and shipping method.

Tracking Number

Once you have the USPS tracking number, you can use it to see where the post office is with the process. To track a package with USPS, do the following:

  1. Open the USPS website in your browser.
  2. On the home screen, enter the 35-digit tracking code in the box "Search or Track Packages."
  3. The delivery status will display.

Reporting Missing Package(s)

If your order has not been shipped and has not arrived in the specified timeframe, you can contact Gap customer support here to report the issue. You can also utilize the online chatbot between 7a.m. and 1a.m. EST daily. Include the following information:

  1. Name
  2. Order number
  3. Phone number
  4. Address
  5. Details regarding the order/shipping

If the item(s) is with the USPS for shipment, you must make a report to the post office regarding the missing delivery. To report a missing USPS package, follow the steps listed here:

  1. Complete a "Help Request Form" on the USPS website.
  2. If seven days have passed and you have not had a resolution to the help request, you can submit a "Missing Mail Search." You will need the following information for the search:
    • Sender and recipient mailing addresses
    • Size and type container used for the package.
    • Tracking number or other mailing identifier.
    • Detailed description of package contents.
    • Any photos that can help identify the package.

Recovering Your Funds

Notify your bank/credit card company in addition to reaching out to Gap and USPS. If the package is not recovered, a refund is not issued and you cannot file a claim, you may be able to recover the funds from your financial institution.

If you have a ring cam, you can check it to make sure you have not been the victim of porch pirates. If you do notice an unauthorized person took your package from your home, report it to law enforcement immediately.

Finding a missing order from Gap starts with tracking the package to see where it was last located. You can report the issue to Gap, the USPS or both for assistance. For more information on shipping orders, contact Gap customer support here.

Why Did GetHuman Write "What Should I Do When Gap Delivery by Usps Is Missing?"?

After thousands of Gap customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Should I Do When Gap Delivery by Usps Is Missing? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Gap if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Gap Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Gap in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Should I Do When Gap Delivery by Usps Is Missing? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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Asked 3 months ago
Updated 3 months ago
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