Online shopping is convenient, but there can be stresses involved, especially when packages don't arrive on time or at all. What should you do when your Gap delivery via USPS is missing? How do you report it, and where do you make your report? The location of your package in the shipping process determines who you report the missing package to. You can learn more about Gap online shopping by contacting customer support here, and below are steps you can take when your delivery is missing.
You can check the status of your order online without logging into an account. To check order status, follow these steps:
Once you have the USPS tracking number, you can use it to see where the post office is with the process. To track a package with USPS, do the following:
If your order has not been shipped and has not arrived in the specified timeframe, you can contact Gap customer support here to report the issue. You can also utilize the online chatbot between 7a.m. and 1a.m. EST daily. Include the following information:
If the item(s) is with the USPS for shipment, you must make a report to the post office regarding the missing delivery. To report a missing USPS package, follow the steps listed here:
Notify your bank/credit card company in addition to reaching out to Gap and USPS. If the package is not recovered, a refund is not issued and you cannot file a claim, you may be able to recover the funds from your financial institution.
If you have a ring cam, you can check it to make sure you have not been the victim of porch pirates. If you do notice an unauthorized person took your package from your home, report it to law enforcement immediately.
Finding a missing order from Gap starts with tracking the package to see where it was last located. You can report the issue to Gap, the USPS or both for assistance. For more information on shipping orders, contact Gap customer support here.
After thousands of Gap customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Should I Do When Gap Delivery by Usps Is Missing? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Gap if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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