How Do I Get Device Support from Garmin?

Garmin develops creative GPS technology for multiple devices to be used in fields such as aviation, fitness and outdoor recreation. The American multinational company has been producing amazing products since its founding 30 years ago and has made its owners' and customers' lives better.

Despite a wealth of experience in the field and an excellent track record of making excellent devices, Garmin devices do face issues from time to time. Getting device support from Garmin may be the only way to solve some of these issues.

Garmin devices do come with user manuals that should help you whenever your machine runs into trouble. Learning how to fix the devices yourself will be more beneficial for you in the long run.

The device support you can get from Garmin can be in one of two forms. The first form is support that tells you how to solve the problem yourself and the second form involves device support instruction received directly from customer service

There is no substitute for knowing as much about a Garmin device as possible. However, there are issues that are too complex to be solved by DIY methods. In the latter case, you should contact Garmin customer service as soon as you can.

You can get device support from Garmin though the following avenues:

Support Center

If you want to get help for your device from Garmin, the first step should be their support center. There are plenty of sources for device support in the support center.

One form of device support that you will get in the support center is video tutorials. There are many videos on the site that are posted by Garmin experts that show you how to fix problems with your device. Video tutorials are one of the best forms of device support you can get. In addition to getting instruction, you also learn how to fix the problem yourself. The videos are also uploaded to YouTube so you can get them on either platform.

The other source of device support you will find in the support center is articles. There are numerous articles in the support center which outline the steps you can take to solve a problem with many Garmin devices. You should follow the instructions diligently and only when the issue is not fixed after doing that should you contact Garmin directly.

You can access the support center by following these steps:

1. Launch your web browser and open Garmin's website
2. Log in it your account if you have one
3. You will see four tabs at the top of the page. Click 'Support'
4. Once you click 'Support,' a drop down menu will appear, click 'Support Center.'
5. Once in the support center choose a relevant topic and watch the tutorial if there is one and read the article. Follow the instructions and your issue should be fixed

Live Chat

If you follow the steps above and access the support center, you can be able to contact Garmin directly using the following process:

1. Once in the support center, click 'Garmin Connect' or 'Contact us' and the contact page will appear.
2. At the bottom of the page you will see the option to either call or initiate a live chat.
3. Click the 'Live Chat' button and a Garmin expert will be with you shortly.

Phone Call

You can also call Garmin from the support center. A phone call is a great option for getting device support from Garmin as you can implement the solution as the Garmin expert instructs you on the call and you can see if the solution is successful or not. You can also find the Garmin customer service number at GetHuman.