If you feel that your Garmin device needs to be repaired or replaced, you may contact Garmin and ask for help. You may submit your request for repair if your device is damaged or defective.
The first step should be to seek help on the support center. The tips and guides may help you deal with the problem. If you do not find the help you need, you may have to contact them and submit your request for a repair.
Garmin products typically have a one year warranty. The warranty covers defects in workmanship and materials. If your device is damaged due to other reasons or outside the warranty period, you may need to find different repair options.
Using the Repair Center
You can use the repair center to initiate a replacement or repair online. It is a good alternative if you do not wish to reach out to the support team. You need the following information before asking for help;
1. Enough time to complete the troubleshooting process
2. The damaged or defective devices or accessories
3. The serial numbers of your devices
4. Your payment information
5. Your billing and shipping addresses
6. Access to a computer
If you do not have all the relevant details ready, the support team may have a difficult time helping you.
How to Check the Status of Your Garmin Repair or Return
You will receive an order confirmation email once your order repair or return is submitted. You can use your order number to check its status on the Garmin website. You will also receive a confirmation email after your repair or return is received
1. On Garmin's website, navigate to the 'Order Status' option
2. Enter your order number and shipping zip code
3. Click 'Continue' to see the results
If you don't remember your order number, log into your account to check its status. Your orders should be displayed by default. If they aren't, click on the profile icon at the top right of the page and then click 'ORDERS.'
The Consumer Limited Warranty
Garmin has a manufacturer's warranty that provides rights in addition to those in consumer law. It lasts two years starting from the time you purchased the Garmin product. If your product is damaged, you may submit your claim under consumer law or the limited warranty.
Garmin products are warranted to be free of workmanship and material defects. If you notice any such defects, Garmin may repair or replace components that fail in normal use. The repairs and replacements are made free of charge. You, however, need to pay for the cost of transportation.
The warranty does not cover the following
1. Cosmetic damage (dents and scratches)
2. Damage to products that have been altered or modified without the permission of Garmin
3. Damage to consumable parts such as batteries
4. Damage to products that have been connected to power cables not purchased from Garmin
5. Damage caused by unauthorized service providers
6. Damage due to accidents (fires, flood, and abuse)
To claim your warranty, you should contact your local Garmin authorized dealer. You may also contact the support team for your RMA tracking number and shipping details. When shipping the product back, pack the device securely and a copy of the sales receipt. All repairs have a warranty of 90 days.
If you need help with your Garmin repairs and warranty claim, you should contact the support team for help. The best way to speak with a representative is over the phone. You will get the help you need in a few minutes. The help desk may also be a good platform to seek help.
After thousands of Garmin customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Submit a Repair or Warranty Claim to Garmin? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Garmin if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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