If your phone was stolen, you are very likely to have problems with your Gmail two-step verification. This is especially so if someone stole your password. It is easy for your password to be stolen if you use the same one for multiple sites, download unverified software from the internet, or click on certain links in email messages.
Google invented the two-step verification process to provide you with an extra layer of security. If a malicious person gets into your account, they could change the password and keep you from accessing your account, impersonate you and send offensive or exploitative emails to your contacts, or try to steal your financial information.
Using the 2-Step Verification
Consider using the two-step verification process to improve the security of your Gmail account. Follow these steps to set it up
After setting it up, you must continue to the second step to improve your security and set up a security key or phone prompts. Create backups to help you in case you are unable to get into your account. Follow these steps to set up backup;
Even though no one likes to have their Gmail account hacked, it happens more often than you would imagine. Updating your recovery info helps you get your account back much more easily. Follow these steps to update your recovery email address
You may also choose to add a recovery phone number if that is what you prefer.
If you lose your phone while you are still logged in to another device, you may not need a verification code. Use it to get into your account and turn the 2-step verification off while you wait to receive verification codes.
When trying to recover your account, you may realize that your security key is lost. Fortunately, you can still get into your account using verification codes, backup codes, or Google prompts. Add a different security key when you manage to log in to your account.
If all your attempts to get into your account fail, you may need to fill out an account recovery form. This option should be the last resort as it takes a lot of time and effort. You may not be able to complete in just one day. Follow these steps to fill the form out
If you still have trouble with your two-step verification, contact Google's support team for help. Otherwise, the above steps should help you recover your two-step verification on Gmail.
After thousands of Gmail customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover My 2-Step Verification on Gmail? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Gmail if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Gmail in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover My 2-Step Verification on Gmail? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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