Gmail, the free email service developed by multinational technology giant Google in 2004, is the world's most popular free email service with over 1.5 billion users worldwide. The company has done an outstanding job in not only maintaining, upgrading, and adding new features to their service over the past 15 years, but also in providing excellent customer support for Gmail. This is great news for Gmail users trying to recover a deleted email or find a missing email.
Note: If you seem to have lost or deleted a large number of emails for no apparent reason, or emails seem to mysteriously missing on a regular basis, it's possible your Gmail account has been compromised. You should change your Gmail password immediately.
The most common reasons emails go lost or missing is because Gmail users have accidentally moved, archived, or deleted them, or even inadvertently marked them as spam. However, there are several other reasons emails can go missing, or appear lost or deleted such as forwards, filters, and others. To locate your lost or deleted emails, follow these steps.
If your missing emails are not found, proceed to the next steps to ensure your email was not filtered.
If you're still unable to locate your lost email, follow the steps below to ensure your missing email was not forwarded.
If you're still unable to find your email utilizing the methods above, you can try to use the Gmail Message Recovery Tool. The tool will confirm your Gmail account information and run a series of internal processes to recover your lost or deleted emails and provide you a "Recovery result."
Please note that deleted emails stay in your Trash for 30 days, after which they are permanently deleted. Permanently deleted emails in Gmail cannot be recovered. Likewise, emails in the Gmail Spam forward are also permanently deleted after 30 days.
Gmail affords it's users numerous ways to locate and recover missing or deleted emails along with safeguards to ensure these emails are not lost forever for 30 days. Gmail users not satisfied with the default 30-day "save period" should use Google TakeOut to download/export their Gmail and attachments (as well as other Google data) either once or automatically every two months (for a year) as a .zip file.
After thousands of Gmail customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Recover a Missing or Deleted Email in Gmail? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Gmail if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Gmail in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Recover a Missing or Deleted Email in Gmail? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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