How Do I Cancel My Gosmart Mobile Account?

You can cancel your Go Smart mobile account whenever you decide you no longer want to use their service plans. To cancel your account, you have to completely settle your bill first. you can then cancel your Go Smart Mobile account by calling customer service. You can also do so by sending mail to their corporate offices.

How Do I Cancel My Go Smart Mobile Account?

Go Smart Mobile is a Mobile Virtual Network Operator that was founded in 2012. The operator uses T-Mobile's wide and strong network to offer its services.

Though the Go Smart mobile was sold off to Wireless provider Tracfone, the service is still offered through the T-Mobile network. Go Smart Mobile does not offer 4G LTE data but only 3G which is a huge disadvantage of using the network.

Service Plans

You can buy Go Smart Mobile service plans predominantly through the company website. However, there are some service plans that can be purchased on Amazon.

Go Smart Mobile does not sell any phones of its own account. The Go Smart Mobile service is a Bring Your Own Device (BYOD) service and you have to buy a cell phone elsewhere if you want to use their service.

Majority of T-Mobile devices are compatible with the Go Smart service provided that they are out of contract, they have no outstanding balance and have not been reported stolen or lost. Phones that are universally unlocked such as those from Samsung and Motorola are compatible with the Go Smart network.

The Go Smart Mobile service plans are few. The first service plan is the Go Smart Mobile T&T. It includes unlimited talk, unlimited text and 1 GB of 3G data. The price of the service plan is $25.

Another service plan is the Go Smart Mobile 5 GB. As the name suggests, the plan involves 5 GB of data. It also consists of unlimited talk and text. The service plan costs a total of $30.

The Go Smart Mobile T&T 20 GB service plan includes just that: 20 GB of data, unlimited talk and unlimited text for $45.

There is also a Go Smart Mobile T&T Unlimited service plan which includes unlimited talk, unlimited text and unlimited data, all for $55.

Cancelling your Go Smart Mobile Account

How to cancel your Go Smart Mobile account is not a simple task. There are certain requirements to do so. The first is that you will have to provide your phone number and SIM number to prove that you are indeed a Go Smart Mobile member.

Another requirement is that you will have to prove that you have no outstanding balance before you terminate your account. If you do not, you will have to pay the balance before your account can be cancelled.

Since Go Smart Mobile was acquired by Tracfone, there is one easy way to cancel your account. You can simply not top up your account once the balance is depleted. If you do so, your account will simply be discontinued after 30 days.

The best way to cancel your Go Smart Mobile account though is to contact customer care directly and ask them to do it for you. You can contact Go Smart Mobile customer care through the following avenues.


Go Smart Mobile has three phone numbers through which you can reach them. There is a main customer service number, a purchasing number and a claims department number.

All you have to do is tell the customer service rep that you want to cancel your account. You will have to pay the outstanding balance if present and that is it.

You can retrieve any of the phone numbers from GetHuman.


Though very slow, you can use snail mail to cancel your account with Go Smart Mobile. Include all that you need to in the letter including personal details, billing information and account password/PIN.

The letter will be sent to Go Smart Mobile's corporate offices whose address you can find on the Go Smart Mobile website.

How Do I Cancel My Gosmart Mobile Account?

Why Did GetHuman Write "How Do I Cancel My Gosmart Mobile Account?"?

After thousands of Go Smart Mobile customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Gosmart Mobile Account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Go Smart Mobile if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Go Smart Mobile Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Go Smart Mobile in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Gosmart Mobile Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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