Are you locked out of your GoBank account? You may have violated the terms and conditions of the bank. The best way to deal with the problem is to contact the bank and ask for help. They will review your account and provide you with a solution. They may request you to send copies of forms and receipts that relate to your problem.
Reasons Why Your Account May be Locked
There are plenty of reasons why your account may be locked. Some of them include the following;
1. Suspicious or Illegal Activity
GoBank may lock your account if they suspect that you use your account for illegal or suspicious activity. Some of those activities include money laundering and terrorist financing. Your account may also be locked due to suspicious gambling activities. GoBank account won't lock your account if you are innocent.
2. Unpaid Debts Through Creditors
If you have unpaid debts, certain creditors may access your account. They may only do that if they have approval from a court of law. They may request to access your checking or savings account. If your bank account is locked due to unpaid debts, you must work out a payment arrangement.
3. Unpaid Debts to the Government
If your taxes or loans to the government, they may lock your account. You must work out a plan to pay your debt in full. If you have student loans the government may come up with ways to recover it on their own. They may, for example, seize your tax refunds.
If you realize that your GoBank account is locked due to illegal activity, debt collectors, or unpaid loans to the government, you should ask the bank for help. Usually, your account will not be wiped clean. There are limits to the amount of money that may be deducted from your account.
Getting Help from GoBank
Getting help from GoBank is easy. If you are not in a hurry, you may contact them by snail mail. On your letter, include the details of your bank account, when you noticed the account, and how you would like the bank to help you.
Another option is to contact them on the phone. You will be connected with an agent. Speak to them politely and ask them to help you. The average wait time when contacting GoBank on the phone is 14 minutes. You may call them from Monday to Friday between 9 am and 5 pm PST. Be collaborative and provide them with all the information you need.
If You're Unable to Use Your Card
If you suspect that something is wrong with your card or you are unable to use it, you should report the problem as soon as possible. GoBank tries to make sure that you know what is happening with your money at all times. You may fill the GoBank dispute form to get help fast.
Another option is to contact them by the phone number on the back of your card., there are plenty of phone numbers that you may use to get help with your GoBank debit MasterCard, Uber Visa Debit Card, or GoBank Visa Debit Card. On the transaction dispute form, try to fill in all the spaces. If you do not give sufficient information, it may be difficult to get help.
If you have trouble contacting GoBank with your account problems, you may reach them through GetHuman. You will be required to fill a form with details of your problem. GetHuman will contact you to the relevant members of the customer care department ad you will get help in a short time.
After thousands of GoBank customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do I do if I'm locked out of my GoBank account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting GoBank if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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