What do I do if I'm locked out of my GoBank account?

In a nutshell: If you are locked out of your GoBank account, there are several reasons why this may have happened, including suspicion of illegal activities or unpaid debts. To regain access, first, assess the situation and determine the cause. If you have forgotten your password, use the "forgot password" option and follow the instructions provided. If your issues are not resolved, seek help from GoBank through email or live chat. In the meantime, you can try alternative solutions such as logging in from a different device or reinstalling the app.

Feb 14, 2024


There are plenty of reasons why your GoBank account may be locked. Some of the main ones include suspicion of illegal activities and unpaid debts through creditors or to the government. Whatever the reason, being locked out of your account can be frustrating. Follow these steps to regain access securely and quickly.

Assess the Situation

The first step is determining why you are locked out of your account. Did you forget your password? Is it a technical issue, or are there unusual activities in your account? Understanding the root cause will help you choose the appropriate solution.

Use the Forgot Password Option

The first obvious reason is you may have forgotten your password. If that is the case, click the forgot password option on the login page of the GoBank app or website. You will be prompted with three options: I have User ID, I have my card or I don’t know my User ID or have my card.

What do I do if I'm locked out of my GoBank account? (Step 2)

Follow the Password Reset Instructions

Depending on what you choose in the above step, follow the instructions provided. If you have a user ID, you will be required to use it and your Social Security number. If you have your card information, you will write the card number, CVV, and your Social Security. If you don’t know your card number or User ID, you will fill in your Social Security number and ZIP Code in the space provided.

What do I do if I'm locked out of my GoBank account? (Step 3)

Get Help From GoBank

If your issues are not resolved at this point, get help from GoBank. Getting help from the bank is easy. If the issue is not pressing, you may contact them by the email address on their official website.

In the email, you will include your bank account, when you noticed the account had the problem, and explain your problem in detail. However, there is a much faster option. On the top right corner, click help, and you will be prompted with a drop-down menu. There is a ‘Chat With Us’ option where you chat live with an agent. However, the service is open from 5 AM to 9 PM PST.

Just below the ‘Chat with Us’ option, there is a ‘Contact Us’ option that redirects you to their phone number. You may call them during working days between 5 AM and 9 PM PST.

What do I do if I'm locked out of my GoBank account? (Step 4)

Try Different Alternatives

While waiting for a response from the bank, you can use different alternatives. Sometimes, it might be a technical issue that you are experiencing. First, try logging in from a different device to see if the problem persists. You can also clear your browser cache and cookies. Try this option if you are having trouble accessing your account.

Reinstalling the app sometimes goes a long way. Try uninstalling and then installing the app again. You can also check for updates if you are using the GoBank mobile app. Outdated versions of the app might have bugs and compatibility issues.


Regaining access to your GoBank account can be easy if you follow these steps. Whether you are having unusual activities with your account or have a problem with your password, these steps will help you get back on track in no time. If you encounter any difficulties along the way, don't hesitate to contact GoBank's customer support for assistance.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
What do I do if I'm locked out of my GoBank account?

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