GoDaddy is an American company that offers web hosting and Internet domain registry. Customers can purchase their web domains and build their websites with GoDaddy. The company charges based on a subscription model which varies in price for each package. GoDaddy was founded in 1997 and as of 2019 has over 19.5 million customers worldwide. If you believe you are eligible for a refunded charge from GoDaddy, keep reading for instructions on how to request a refund.
Note that to request a refund with GoDaddy, you will first need to cancel the service, domain, or product you want refunding for. However, do not cancel your account. You will need to request a refund before closing your account.
Each product type offered by GoDaddy has its own specific refund policy. GoDaddy will only issue refunds that follow the terms and conditions as outlined by its refund policy.
You can reach out to the GoDaddy customer service team via phone. Explain why you deserve a refund and how much your refund should be for. If you're approved for a refund, ask for email verification. Keep the customer service agent on the line with you until you receive the email confirmation.
If you prefer not to talk over the phone, you can request a refund via the GoDaddy's live chat function. This is a great option if you have screenshots or files that prove your eligibility for a refund as it's easy to share this over live chat. similar to discussing this issue over the phone, ask for an email verification of your refund approval. Don't let the customer service agent disconnect until you've received and reviewed the email.
After thousands of GoDaddy.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get Godaddy to Refund a Charge? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting GoDaddy.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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