If you purchased something on Google Play using a gift card and you need to return it, you need to know how to get a refund. You will not get a refund applied to your gift card because you have to redeem your Google Play gift card and have the balance applied to your account before you can use it. So instead, your refund will be applied to your Google Play balance.
Google Play makes refund decisions on a case-by-case basis. In general, though, it will approve refund requests for apps and games that were purchased no more than 48 hours ago. E-books can be returned for a refund within 7 days of purchase, but that extends to 65 days if the e-book doesn't work. Movies and TV shows can be returned within 7 days if you haven't started watching them yet. That period extends to 65 days if the movie or show won't play.
To make a refund request, follow these instructions:
Once you submit the request, a Google Play representative will review it and make a decision about whether your purchase qualifies for a refund. Usually, this will take no more than 15 minutes or so. However, it can sometimes take up to 4 business days. After the decision is made, it will take 1 additional business day to actually issue the refund.
You can also request a refund with Google Assistant. Just ask it for a Google Play refund, and follow the prompts you are given.
If you need a refund for an app and it's been more than 48 hours since you bought it, you can try to get the developer to give you a refund. You can get contact information for the developer by opening the app detail page and scrolling down. The information is listed under the "Developer Contact" header.
If you need help with your refund, contact a Google Play customer service agent by chat or phone to get it.
After thousands of Google Play customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Request a Refund to a Gift Card from Google Play? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Google Play if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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