How Do I Get a Refund from Google?

Whether you purchased a digital item from Google and changed your mind, it doesn't work properly or someone made an unauthorized purchase on your Google account, you can request a refund. Refunds can be requested through your Google account purchase history, by using Google Assistant, or by contacting the developer for assistance.

Google allows users to purchase games, movies, books, subscriptions, or apps through the Google Play Store, but what happens if you accidentally click purchase or you aren't satisfied with your purchase? How do you get a refund from Google? You can reach out to Google support here for information and assistance and below are steps you can take to get a refund.

Google Refund Policy

The first step in requesting a refund is becoming familiar with the Google refund policy. Refunds depend on the type of purchase and the policy for some of these purchases is outlined below:

  1. Apps, games, in-app purchases: for these purchases, you can request a refund from Google within 48 hours of making the purchase. After 48 hours, you need to contact the developer to request a refund.
  2. Google Play Pass: Canceling your subscription will stop future payments and your subscription expire at the end of the current pay period when you cancel. You can only get a refund if you have a new subscription and cancel within 48 hours of subscribing.
  3. Play Points: When you get a refund from Google, any play points attached to that purchase will be removed from your play points balance.
  4. Google Movies/Google TV: if you haven't watched the movie or television show yet, you can request a refund up to 7 days from purchase. If the streaming doesn't work properly, you have 65 days to request a refund.
  5. Music: Subscriptions can be canceled at any time canceling future payments. If you have purchased a single or an album and haven't listened to it or downloaded it within 7 working days.
  6. Books: Book refunds are the same as movies and television except for rentals which are non-refundable. Book bundles are refunded as a bundle, not as individual books. Once the refund is processed, the book will be removed from your library.
  7. Newsstand: Subscriptions can be canceled and you will not be charged future payments, but you will not get a refund for months already purchased.

Ways to Request a Google Refund

There are three ways to request a Google refund: Google Play website, Google Assistant, and from the developer.

Google Play Website

To request a refund from the Google Play website, follow these steps:

  1. Open Google Play in your computer browser.
  2. Log into your account.
  3. Go to "Order History."
  4. Select the order you want to return for a refund.
  5. Choose "Request a Refund."
  6. Complete the form noting you want a refund and submit the form.
  7. You should hear back in 1-4 business days regarding your refund.

Google Assistant

To request a refund from Google Assistant, you need to open Google Assistant on the device you used for the purchase. Google Assistant will be able to help process the refund. You must use English to use Google Assistant for a refund request.

Developer

If your purchase is outside the time frame for refunds from Google, you can reach out to the developer to request a refund or to troubleshoot your purchase.

Google wants users to have an enjoyable experience with items purchased; therefore, if you are not satisfied or a purchase was made without your authorization, you have options regarding a refund. For more information or assistance, contact Google here.

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After thousands of Google customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Google? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Google if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Google Problems?

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