Google allows users to purchase games, movies, books, subscriptions, or apps through the Google Play Store, but what happens if you accidentally click purchase or you aren't satisfied with your purchase? How do you get a refund from Google? You can reach out to Google support here for information and assistance and below are steps you can take to get a refund.
The first step in requesting a refund is becoming familiar with the Google refund policy. Refunds depend on the type of purchase and the policy for some of these purchases is outlined below:
There are three ways to request a Google refund: Google Play website, Google Assistant, and from the developer.
To request a refund from the Google Play website, follow these steps:
To request a refund from Google Assistant, you need to open Google Assistant on the device you used for the purchase. Google Assistant will be able to help process the refund. You must use English to use Google Assistant for a refund request.
If your purchase is outside the time frame for refunds from Google, you can reach out to the developer to request a refund or to troubleshoot your purchase.
Google wants users to have an enjoyable experience with items purchased; therefore, if you are not satisfied or a purchase was made without your authorization, you have options regarding a refund. For more information or assistance, contact Google here.
After thousands of Google customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Google? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Google if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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