Google: How do I recover my Gmail account?
A simple 7 step guide for solving this common Google problem quickly and effectively by GetHuman
Email address on the account, Phone number on the account
It sounds like you need to reset your password or account information.
You should be able to recover an old gmail account here www.google.com/accounts/recovery. Choose "I forgot my password" then enter the account name that you are trying to recover
Google will show you a captcha, make sure to put your answer in carefully
Choose "Verify your Identity" then complete the form and submit it
Google will then send a recovery code to your recovery email address or phone number
Enter the code on your screen
Once you have successfully entered the code, they will prompt you to submit a new password. Enter the new password, then confirm it by entering it again and you should be all set!
Categorized:GetHuman-nullyse4 years ago
About this Step by Step Guide
After thousands of Google customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: Google: How do I recover my Gmail account?; i cannot send email from my gmail account, message says too many recipients; Because I've been locked out of my account for months and want to recover the pics and info that I trusted Google with; google voice is not letting me choose a number; Hi, How do i upgrade an existing domain from free to charity as we gained charitable status for the; im having an issue on google* including someone one(or people) exposing personal content... So we put together this guide to try to help. It has 7 step(s) to it. It takes an average of 116 minutes to get through these steps according to other users, including time spent working through each step and contacting Google. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.
Why does GetHuman Write How-to Guides for Google Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Google that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I recover my Gmail account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.