Trying to login to your Google or Gmail account and got a message saying it's disabled. Don't worry, just follow these steps and you'll be back using your account in no time.
In some cases, Google users can find that their account has been disabled. You may find this out through a text message and upon attempting to use the services provided by Google. This could mean that many important documents are lost, including emails, and Google Docs.
Here is a quick guide to provide you with the information you need to recover all the important items you may have lost upon your account being disabled.
Sign in to your account:
Even after your account has been disabled you will be allowed to sign in. Here you should be provided with a reason it has been disabled. Should you not agree with the reasons provided, there will be a link that says try to restore, click on the link and follow the instructions provided.
Should this not work, you should seek the google support website. On their webpage about disabled accounts, they provide a link to this form:
On this form, you will be asked a simple yes or no button style question. If you sign into your Google account with an email address that ends in @gmail.com or @googlemail.com, click yes. After answering this question, you can provide an email address that is not already linked to your disabled Google account. This will allow the Google support team to contact you about the issue.
Recover Important Data:
Should you fail to recover your Google account, there still may be an opportunity to download and save important account data. To do this, you should sign in to your account as normal, on this screen there may well be the option to download data.
How To Avoid Having Your Google Account Disabled:
If you are concerned about the retention of your Google Account and wish to know the reasons it might be disabled, there is a list of common reasons provided by Google. They are as follows:
Don't use Google services for:
- Malware: Sending harmful or unwanted code or software.
- Phishing: Taking private information by stealing it or tricking people into sharing it.
- Harming or interfering with Google networks, servers, or other systems.
- Hacking or Hijacking: Don't sign in to or use another person's account unless you have their explicit permission.
- Creation or use of multiple accounts to break Google's policies.
- using programs (called bots) to create fake accounts. (Many people have more than one Google Account, like a personal account and a work account. Uses like that are fine.)
- Sending unsolicited promotional or commercial content.
- Sending content to people you don't know or to many people at the same time.
- Child Exploitation (Imagery that depicts children in a sexual way)
- To Create a false identity ( though uses like making a fan account in a Celebrities name are fine.)
- Glorification or promotion of terrorist acts.
- Sending a large number of calls to a telephone exchange for financial gain ( known as traffic pumping).
- making phone calls or send messages automatically ( known as robodialing)
- Or do not break Google product policies.
Please note that in some cases Google will cancel and remove an account without notice. The company states that they will use their best judgment and only enact this in extreme cases.
For any further information, please use the link above as an official resource from Google Support Services.
After thousands of Google customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I recover my disabled Google account? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Google if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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