If you are a Green Dot customer, but you need to cancel your card, this easy to follow guide could help you.
You opted for a Green Dot card because the company provides good rates and has great reviews. However, you now need to cancel your card but are unsure of how to do so. Fortunately, canceling your Green Dot card is simple and can be done online or by calling the company directly.
To find out how you can cancel your Green Dot Card follow the simple steps in this article.
If you need to cancel your Green Dot card because it has been stolen, you need to report this online via the website.
First, locate the Green Dot website. Once you have reached the homepage, scroll down to the bottom of your screen. Then, log into your account. To do so, select the "Log In" option from the top righthand corner of the screen and enter your User Id and Password as requested.
If you have logged in successfully, select the "FAQS" hyperlink, which you will find underneath the "Contact Us" heading.
Once you have arrived on the "FAQS" page, select the appropriate topic from the drop-down menu under the "What Would You Like To Do" heading. To cancel your card, you need to choose the "Card Help" option.
From the "Card Help" FAQ page, find and select the "Lost or Stolen Cards" tab from the top navigation bar.
Then, select the first option, "What If My Card is Lost, Stolen, or Used Without My Permission" and click on the "Click Here" hyperlink to report your card.
Follow the on-screen prompts as instructed to report your card.
If you need to cancel your card, but it has not been lost, stolen, or used without permission, you will need to contact the Green Dot customer service team directly.
To find the contact details for the Green Dot customer service team, scroll to the lower navigation bar on the homepage. and find the "Get Help" hyperlink underneath the "Contact Us" menu.
Once you have reached the "Contact Us" page, locate the "Customer Support" heading. You should then be able to see the up to date contact information for Green Dot.
You can use the telephone number to contact Green Dot and explain that you would like to cancel your card.
If These Steps Are Unsuccessful:
If you have followed these steps carefully but you have still been unable to cancel your Green Dot card, you need to contact the customer service team directly. Once you have contacted Green Dot, a customer service representative will be able to cancel your card for you or explain how you can complete the process online.
To find up to date contact information for the Green Dot customer service team, visit the company website, or the Green Dot page on the GetHuman site.
After thousands of Green Dot customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Cancel My Green Dot Card? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Green Dot if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Green Dot in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Green Dot Card? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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