Groupon is an e-commerce service that links businesses with members in over 45 countries. There are products, services, travel, and leisure options available. After the first quarter of 2015, Groupon has over 45 million active consumers.
With a large company like Groupon, you're likely to run into a problem at some point, and addressing a customer support issue may be highly frustrating. However, some Groupon resources can assist you.
Suppose you are dissatisfied with customer service issues, service outages, or you run into a problem with your account. You can contact Groupon by filling out a complaint form available on their website. They will ask you the following questions about yourself.
N/B All personal information provided to Groupon is used to solve problems and will never be shared with anyone or any organization.
Go to the Groupon website, click on web chat, and then fill out their information form. It requests your name, email address, language preference, issue, and coutry code. The majority of information, however, is pre-populated, so you need to describe your problem. Then, to connect with an agent, select Start Chat. If your problem is urgent, a Live Chat is your best choice.
If an agent is not available, the link will not be clickable. You may either continue to send emails or wait for the availability of the next agent.
You can also navigate to Groupon's customer service Twitter account. Groupon offers two official accounts that can assist you with any problems you're facing. Only customers in the United States and Canada can utilize the customer support account.
You can contact their support team directly. Once you've arrived at the Groupon customer service website, click the message button, which resembles an envelope. Write your message and include any relevant information, such as your name, the email address used on your Groupon account, the problem you're experiencing, and your order number. Give as much information as you can, and then submit your message when you're through.
You can also choose to wait for a response because Groupon does not offer a deadline for responding to Twitter answers, so if you need a rapid response, you may be better off using the Live Chat, Email, or Callback services.
Help is readily accessible on Twitter, seven days a week from 8:00 a.m. to 6:00 p.m. CST.
After thousands of Groupon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report Someone Using My Groupon? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Groupon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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