At times, it is possible to make the mistake of choosing the wrong item and entering the wrong address while shopping online. In the event this happens, Groupon offers customers a chance to change or cancel their order if it hasn't yet been dispatched by the carrier.
How to Cancel a Groupon Order
To change an order after completing a purchase, you will have to cancel your order first. It is possible to cancel most Groupon orders within 1 to 3 business days. Here are the steps you can follow:
If you don't see the Cancel Order tab, the self-cancellation period has probably passed. You can contact Groupon's customer support.
If you are not able to cancel a product purchased from a 3rd-party seller, you'll have to contact the seller directly.
iPhone or iPad steps
Editing a Shipping Address
Whether you can be able to change your shipping address post-purchase is dependent on how much time has passed since you finished your purchase. It is possible to change or cancel an order until it has been packaged for shipping by Groupon's warehouse – normally you will have a minimum of 2 hours before this occurs.
Once the order has been processed for shipping, Groupon cannot change or edit it. You will have to contact the package carrier for a solution.
How to Exchange a Groupon Order
Groupon offers customers the possibility to exchange their ordered items for other options from the same deals. An exchange can be initiated within thirty days after the order is received by the customer. To initiate an exchange follow these steps:
After the exchange has been initiated your new order will be shipped at the same speed used for the original order and Groupon will cover the shipping costs. You can exchange an item for any model, color or size that is still on offer on the deal page.
After thousands of Groupon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I change my Groupon order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Groupon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Groupon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I change my Groupon order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
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