How do I get Groupon to refund my order?

In a nutshell: Groupon is an online marketplace where customers can purchase deals on various products and services. Getting a refund on Groupon can be slightly challenging, but users can easily access their dashboards to submit a request. They should provide enough details and wait for a response, as the average processing time is 1-2 days. Users should also check for a confirmation email and contact customer service for any issues or technical difficulties.


Groupon is a popular online marketplace that offers deals on products sold at higher prices by specific brands. Customers can purchase items in various categories, including clothing, event discounts, and electronics. Unfortunately, some customers may have a negative experience on the platform or want a refund due to a disappointing product or service. They also may want a quick way to get their money back without issues or following confusing instructions.

What You'll Need

Groupon’s refund process can be slightly challenging due to specific terms customers must acknowledge. However, the platform usually responds to users promptly if they have other issue-related questions. While users can easily access their dashboards to send a request, they must follow instructional steps to submit an inquiry successfully. Read further to determine how to get a refund for a completed or canceled order.

Log in to your Groupon Account.

Ensure your location is accurate and that you access the right account.

How do I get Groupon to refund my order? (Step 1)

Go to your account details.

Click the 'My Stuff' box at the top-right side of the site and select My Groupons on the drop-down list.

How do I get Groupon to refund my order? (Step 2)

View the order details.

Click All under the 'My Stuff' section. If you make purchases on Groupon regularly, you should see a list of your past orders. You may have to scroll down until you see a recent purchase and expand the options.

How do I get Groupon to refund my order? (Step 3)

Choose the order.

If you don’t see a specific order on the first page, you may have to scroll down or go to the next page. You can also click the Available button to see your recent orders instead of your entire order history.

Review your information.

You have a higher chance of getting a refund if you provide enough details to complete the process quickly. However, Groupon must also acknowledge your request and start working to reimburse you. Since the average processing time is 1-2 days, consider waiting for a response instead of submitting another request immediately. You must also consider your location while waiting for an answer and other requests in the queue, especially if you’re an international user. Therefore, you must follow Groupon’s guidelines and terms about refunds to avoid an account suspension.

Check for a confirmation email.

You may receive an email from Groupon informing you that your refund has been processed. Check your spam or junk box if you don’t receive the message in your main inbox. If you still haven’t received an email, you may have to restart the process or contact the merchant for help.


While Groupon offers users an easy way to request a refund, some users experience difficulty signing in to their accounts or technical issues due to server errors. Therefore, consider contacting the customer service department for help and an efficient solution. One of the best methods to contact a representative is the online help desk, which is efficient for interacting with a representative or other customers. Another effective method is live chat, which allows you to communicate and ask questions in real-time.

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How do I get Groupon to refund my order?

Why Did GetHuman Write "How do I get Groupon to refund my order?"?

After thousands of Groupon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How do I get Groupon to refund my order? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Groupon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Groupon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Groupon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How do I get Groupon to refund my order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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