How do I return or exchange a Groupon order?

A simple 8 step guide for solving this common Groupon problem quickly and effectively by GetHuman

Before you get started, be sure you have: Email, Password, Credit Card, Phone, Return Label, Printer, Box
You can learn more about exchanging in Groupons here - I hope this helps!
After you read the exchange policy you may be able to exchange your item but first you will need to contact support to exchange the item.
You will need to contact the business in which your ordered the product from. For example if you got a Groupon for Nike you will need to contact them for the exchange.
- You can return a Groupon up to 14 days after the items unless the Fine Print says you cannot.
Login to your Groupon account
Go to "My Groupons" then click "View Details"
Click "Return Package" then follow the prompt
Groupon asks that you allow up to 2–3 weeks for your refund to be issued
To track your return go to the "View Details" page and then click "View Return Status"
We've helped 8,219 people with their Groupon return in the last 90 days. Let us help you!
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Author:GetHuman-mohamme163 years ago

About this Step by Step Guide

After thousands of Groupon customers came to GetHuman in search of an answer to this problem, along with others, we decide it was high time to publish instructions. Here are just a few examples of the types of questions we were being asked or problems reported by users like you: How do I return or exchange a Groupon order?; I have been trying to cancel an order placed on May ** for * days; Misplaced my first order now I cant use the discount; i need to cancel an order i purchased on Sunday ********; I put an expensive item in my cart (air conditioner) and three days later I received an email con...; I am not able to log in to my groupon account. On a few occasions there should be an email sent t...... So we put together this guide to try to help. It has 8 step(s) to it. It takes an average of 28 minutes to get through these steps according to other users, including time spent working through each step and contacting Groupon. And we tried to include a checklist of information you'll need when you try to fix this yourself. Best of luck and please let us know if you successfully resolve your issue with this.

Why does GetHuman Write How-to Guides for Groupon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Groupon that helps customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. If you have other problems or questions and you can't find the solution here, please let us know. We are writing new step by step guides every day for problems like this. And if you spot any issues with our How do I return or exchange a Groupon order? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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