As a buyer, a missing shipment can be a frustrating experience that can lead to wasted time looking for a solution. In this guide, you will learn how to solve the problem of a missing Groupon shipment and have the product delivered to its rightful owner.
When you have bought a product from Groupon's extensive collection of exclusive deals, Groupon places a tracking number on your shipment to give you updates on the status of your item. You will get step-by-step updates such as the package reaching a certain step in your postal carrier's system. You will also receive a predicted date your item will be shipped to you.
To see updates of your Groupon shipment:
In some cases, there has been a delay in the shipment of your Groupon order for various reasons. Your product may still be processing things such as confirming payments, and the warehouse is preparing your order for delivery. But, if the stated delivery window has passed, it is time to contact Groupon for help. Groupon customer support offers a responsive live chat and email support feature that can quickly fix your problem.
When you click the live chat feature on Groupon's website, a live chat box will open quickly, and a customer service representative will promptly greet you, asking how they can help you. Respond with a detailed explanation of your order, such as the tracking number and the order details you received when making the purchase.
If there are no live chat representatives available at the moment, your next best option is to reach out via email to customer support. The average response time is 24-hours, and they will give you any updates you need to know about your shipment.
After thousands of Groupon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Groupon Shipment Is Missing? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Groupon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Groupon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Groupon Shipment Is Missing? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.