Failing to receive your order and yet in your account it is marked as delivered can be a frustrating situation. To get help, you will need to contact Groupon's Customer Support. You can begin by checking the Frequently Asked Questions section from your account or use the self-service options prior to contacting Groupon's customer support representatives.
Use Groupon's Customer Support FAQs
Use Self-Service Options
Contact Groupon Customer Support Using Live Chat
You can find more Groupon contact details here: https://gethuman.com/contact/Groupon. Hopefully your problem will be resolved as soon as possible.
What Happens Next
If your Groupon package has not arrived at your address, but the order has been marked as delivered, the Groupon representatives might tell you to wait for the order if it's still within the approximated shipping period plus 2 business days. Given that the order still doesn't arrive within the estimated timeframe, the merchant will be held responsible and hopefully they will refund you for your order or reship an identical product.
It is important to note that Groupon doesn't cover any service errors like loss, theft, and shipping problems. Customers are advised to contact the shipping carrier to begin an investigation for the lost package.
If you order is marked as shipped and a signature confirmation has been made, but you have not received the package, Groupon will check whether the name used on the signature confirmation matches yours. If they match, you will not be given a refund or reshipment. On the other hand, if the name used on the signature confirmation doesn't match yours, Groupon will reject the claim and ask you to follow up with the person who signed for the item.
Refund or reshipment claims for orders that have been signed by a freight forwarder or your family member or neighbor, will be rejected. However, if an investigation is done and establishes that you did not get your order because of a shipping mistake that was beyond your control as the customer, the merchant might be held liable for giving you a refund or reshipping the item.
All in all, when you have not received your Groupon order, but it your account shows that it has been delivered, you will only be able to get a refund or reshipment of the order by contacting the merchant. You should contact Groupon first, so that they can help you to reach out to the merchant and get the problem resolved.
After thousands of Groupon customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What do I do if my Groupon is marked as delivered but the order never arrived? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Groupon if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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