GrubHub customers who want a refund for a GrubHub order have several steps they can take. Customers can access GrubHub through the app or website. They can also call customer service to get help with a refund. Once GrubHub issues a refund, they send a refund confirmation email that allows customers to see when GrubHub processed the refund.
Call Customer Service
Customers who want a refund can call GrubHub and request a refund and provide reasons or details for wanting a refund. Common reasons include a late or incorrect order, as well as an order that never shows up. GrubHub deals with cancellations and refunds on a case by case basis. However, a customer service representative will help resolve the issue and issue a refund if necessary. Common reasons why a refund may be granted often involve an error in the order, or the amounts you were charged for an order. GrubHub may provide a credit or an actual refund. However, this is determined on a case by case basis by GrubHub.
Use the App or Website...
You can request a refund through the app or by accessing the website. Log in and select the orders icon. You can select the option to cancel and order. You will be prompted to provide a reason for the cancellation. There may also be additional space to add any additional details about the issue. YOu can use the app and take the same steps.
The Refund Process
Once you've requested a refund and it's been granted, the process can take up to five days. Some banks may take longer than five days to process a refund. However, GrubHub will send you a refund confirmation email and this should provide you with an idea of how long it will take you to receive your refund. The refund confirmation email will show the date that GrybHub initiated the refund. Customers should note that a refund may not show up as a separate transaction on your bank statement. It may show up as the original pending order and simply disappear. It may also show up as an adjustment of the original order. Contact your bank for more specific details regarding your refund. You may need to ask your bank specific questions or refer to your bank's refund policy to get additional answers.
After thousands of Grubhub customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund for My Grubhub Delivery? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Grubhub if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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