What Do I Do If My Grubhub Delivery Is Late?

Sometimes you may experience a delay in receiving your Grubhub order. The delay could be caused by the restaurant being busier than normal or having a large order that takes time to process. If the delivery person encounters traffic or bad weather, they may delay delivering your order. In case your order is late, you can contact the restaurant, the delivery partner, or Grubhub to find out the reason for the delay.

What Do I Do If My Grubhub Delivery Is Late?

Grubhub is committed to delivering food to clients at the convenience of their homes. To make this possible, Grubhub has partnerships with many restaurants and delivery partners. These partners work independently. Therefore Grubhub is not responsible for the type of services that they provide. However, before making a contract with them, Grubhub requires these parties to adhere to the rules that have been set by the state or local governments.

For instance, Grubhub requires restaurants to adhere to public health guidelines to ensure the safety of the food that they are selling. The delivery partners are also supposed to follow traffic rules and have insurance covers when they are working with Grubhub. Sometimes you may experience a delay when you order from Grubhub.

The delay may be coming from the restaurant or the delivery partner. Some of the reasons why a restaurant may delay your order include when a restaurant is having a busier day than normal. Sometimes a restaurant may have more customers than they handle on a regular day. In such a case, the restaurant will be serving both the customers and trying to process your order.

If you have a large order, the restaurant may also take longer to process it and this may be another cause of delay. Delay that is coming from the delivery partner happens if for example they are caught up in traffic. If there is bad weather, the delivery partner may also take longer to bring your order. This article provides you the guidelines on what you can do in case your Grubhub delivery is late.

What To Do When there is a Late Grubhub Delivery

When you experience a delay in receiving your Grubhub order, there are a couple of things that you can do to follow up on the order. These steps are listed below.

1. Confirm that Your Grubhub Order Went Through

When you make a Grubhub order, it is important to ensure that it has gone through. When you order food from Grubhub, the order is sent to the restaurant that you have selected and the delivery partner also gets the order. when your order is confirmed, Grubhub will send you a confirmation email. You can also confirm whether your order has been successful by checking the order history in your Grubhub account.

2. Contact the Restaurant

If your order is late, you can also contact the restaurant to find out the reason for the delay. To contact the restaurant, open the Grubhub app, click on your current order where you will find the contact of the restaurant. You can then call them to follow up on your order or to cancel it.

3. Contact the Delivery Partner

You can also contact the delivery partner to follow up on the status of your order. To do so, open the Grubhub app and click on your order history to find your pending order. You will find the contact of the delivery partner there and you can then call them.

4. Contact Grubhub Directly

If you still have another issue that you would like Grubhub to answer, you can call their customer support team. You can also reach Grubhub through live chat where you receive a quicker response. Grubhub is also available on Facebook, Twitter, and Instagram.

Why Did GetHuman Write "What Do I Do If My Grubhub Delivery Is Late?"?

After thousands of Grubhub customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Grubhub Delivery Is Late? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Grubhub if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for Grubhub Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Grubhub in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Grubhub Delivery Is Late? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


Asked a year ago
Updated a year ago
Viewed 660,833 times
Grubhub delivery is late
late Grubhub delivery
grubhub not on time

What customers are saying about this and similar problems

grub hub talk back won't turn off
Quiero abrir nuevamente mi cuenta pero no me dega quisiera saber c*mo le puedo hacer
A gift card that was given to me it’s not letting me process it it’s telling me it is c...
Trying to use gift card and is telling me it’s already connected to different account
Could you help me check the order with Flour? The delivery confirmation code is J*PDEN...
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!