GrubHub customers have actions they can take if their order is missing or they experience some other problem with their food order. GrubHub provides customers with several options for resolving issues with their food orders.
Call GrubHub Directly...
If you place an order with GrubHub and it never arrives, call GrubHub for further directions. A customer service representative will investigate the situation to find out what happened. GrubHub usually handles problems or issues with orders on a case by case basis. You can request a refund if you decide that you don't want the order anymore and it hasn't arrived. Ask for the resolution you'd be most happy with. A customer service representative can inform you of your options and accommodate, if possible, the solution you'd be most comfortable with.
Use the App or Visit the GrubHub Site...
You can also visit the GrubHub site, log in, and access the orders screen. Select the order in question and review the order details. You can choose to cancel the order by selecting that option. You'll be prompted to provide a reason for the cancellation. The reasons will be listed. You may also be able to fill in your own details to support your reasons for the cancellation. Once you decide to cancel your order, it may take up to five days to receive your refund. The timing is often determined by your financial institution and how long it takes them to process the refund. Some financial institutions may take longer than five days to process a refund. However, you will receive a refund confirmation email from GrubHub.
Once you've requested a refund, the refund might no show up as a separate transaction. Instead, the original transaction may disappear or show up as an adjusted transaction or refund. You may want to call your bank if you have questions regarding when you'll see a refund. Your bank should inform you of the processing time and the refund policy. Also, if an order that was placed as a pre-order is missing, let customer service know that the order was a preorder. Customer service will work to resolve the issue.
After thousands of Grubhub customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together What Do I Do If My Grubhub Delivery Is Missing? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Grubhub if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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