It's normal to temporarily misplace or completely lose your Emerald Card. The safest measure to take in this instance is to want to lock the card so that it can't be used to make fraudulent purchases. As a user, you can lock your card instantly. Consequently, you can move to unlock it once you have found the card.
How Do I Report My Emerald Card Lost or Stolen?
To report the card lost you can either of the two methods, that is go to the homepage and log your report or contact Emerald Card customer support directly and report your card stolen. Some users use the app which is also another method you can use.
Going online gives you a wide range of options like reporting the Emerald Card lost or stolen and applying for a replacement card at the same time. Therefore, you accomplish two things at the same time.
As a customer, you should move with speed before the thief or criminal uses the card to make fraudulent transactions that can affect your financial standing.
1. Log in to your online account and select the Emerald Card then choose manage.
2. Click lost or stolen and submit
While the card is stolen, you can't make new purchases using the digital wallet. However, pre-authorized payments will still go through. Credit card payments are still accepted and you can make transfers.
If the card is permanently lost, you need to report your Emerald Card immediately or at the earliest convenience. The Emerald Card department is open 24/7, so don't worry about getting through to the agents. If there is a fraudulent transaction on your account, you are held liable for the charges. Therefore, it's important that you let the company know so that they can suspend the Emerald Card card in question before issuing you with a replacement card.
Alternatively, you can contact the local office where the card was issued. Advice the agents and they will block the card instantly. Usually, you are responsible for the first $50 in case the card is stolen. You will be fine afterwords as the thief will no longer be able to access your account or make any fictious transactions.
How Quickly Do I Get a Replacement Emerald Card?
Usually the replacement card takes at most 14 days. You can find other ways of meeting your purchases while you wait. You can pick the card at your local office where the first Emerald Card was issued. It's important that you ensure that your account is safe and your finances is not compromised.
As a safety precaution, always keep your card in a safe place to avoid misplacing it. You can keep it in your wallet which makes it easy to retrieve it when you need it. Plus, keep the wallet safe.
IRS refunds can be deposited to your Emerald Card and it won't help you much if the card is lost or stolen. Therefore, it's good to link the card to your bank account where transfer of the funds can be made instantly.
After thousands of H&R Block customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Report My Emerald Card Lost or Stolen? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting H&R Block if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
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