Step By Step Guides for Solving Issues

Instructions to help with popular customer service issues

No Guides Written Yet

We haven't written any how to guides for problems. This could be because we haven't gotten enough requests for them from customers using our website. And that could be because does not have many customers - or at least not many that use GetHuman to find and fix customer service problems. Or maybe their customers find the issues they encounter easy to resolve themselves. Either way, let us know if you are having a problem with a product or service that we should write an instructional guide for. We're here to help customers!

What Are GetHuman How To Guides?

While we haven't spent enough time writing useful manuals on how to solve customer care issues, it is something that we often do for larger companies. A larger company example would be our Boost Mobile how to guides page. And also our Optus - Faults guide page. From those examples, you should be able to get a sense of how we try to figure out which issues are ailing customers the most and then we get expert writers on the case to translate our knowledge of a solution into a guide for you to use for free. All of this is possible of course because millions of customers every month use this information and share it with each other. So thank you again for sharing! And sorry we don't have more free help to offer for your problem that you're facing.

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other customers

Change payment source**Return
Issue with order and payment
I need a email sent for a return item. Roku Bar. Can't find receipt. Email is *****@***.com
Need * return labels. Being sent the wrong item twice
A return and threw away labels. Can i hand write return address and reason? No printer...
Still haven’t received order number **********...talked to someone on Wednesday...not v...
Received an email saying one of my orders were not going to ship until January. Voice...
I just need to pay off bill
I need to know which Hunter air purifier I have so I can order new filters for it
I bought a laptop back in November, never used it, I see one that I like better. Can I...
I ordered two items, a cardigan and a necklace. I received the cardigan but not the nec...
I have not received an a order I placed over a month I have paid for these items and ev...
I received shampoo that has leaked all out. The top must have come off during mailing...
waiting for a credit for an order not received. I only received partial credit
Fix my account for refunds
Somehow, I ordered the same item * times. I caught the first one and cancelled it but...
I need an Easy Return label, where do I find it?
Please check on my outstanding orders, please
See more issues reported by customers

Does GetHuman write how-to guides because they are a partner of

GetHuman has no affiliation whatsoever with, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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