If you are a DIY enthusiast, you need to invest in high-quality tools and equipment. Without the right tools, you'll struggle to complete tasks satisfactorily – and might even end up causing damage to your home. Handy.com is one of the best online stores for tools and equipment. They offer an extensive range of products, competitive prices, and excellent customer service. However, sometimes things can go wrong – and you might find yourself needing to return an item or seek a refund. We'll show you how to get a refund from Handy.com in this article.
The first step is to check the specific product's return policy. Handy.com has a reasonably strict return policy outlined on its website. Generally, items must be returned within 14 days of purchase, and they must be in an unused condition with all original packaging and documentation. If the item you want to return falls outside these guidelines, you may still be able to return it – but it will be at the discretion of the customer service team.
If you are within the 14-day window and the item meets the return policy requirements, you can contact customer service to start the return process. You can do this online, over the phone or by email. Be sure to have your order number ready, as you will need this to process the return. You may need to explain the return, but this is not always necessary.
Once the customer service team has processed your return, you will need to package the item up and send it back to them. Be sure to keep any tracking information or proof of postage, as you may need this in the event of a lost package. Once the item is received, Handy.com will refund you in full.
There is a slight chance that Handy.com may deny your refund request. This could happen if you did not return the item within the 14-day window or if it was not in an unused condition. If this is the case, you can contact customer service to discuss the situation. They may also deny your request due to fraudulent activity – but this is rare.
If they deny your request, you can always contact your credit card company or bank and request a chargeback. This is where they reverse the charges on your credit card, effectively giving you a refund. This is usually only possible if you have valid proof that you attempted to return the item and were denied by Handy.com.
You can usually request a refund if you are unhappy with the product, as long as it is within the 14-day window and you have all the original packaging. If the item is damaged or faulty, you may be entitled to a refund even if it is outside the 14-day window. In this case, you should contact customer service as soon as possible to discuss the situation.
If you have any further questions about refunds or returns, contact Handy.com customer service. They will be happy to help you with any issues that you may have.
After thousands of Handy.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Get a Refund from Handy.com? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting Handy.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.
GetHuman has been working for over 10 years on sourcing information about big organizations like Handy.com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund from Handy.com? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.